John Cordell | Page 33

Quick and Painless Process as Usual! Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was pick Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was picked up at the CLE Airport by Dirk Steffan and was on the road in less than 1 hour!!! This is what we get at Ganley BMW Westlake. They treat all our Family right, and the service is excellent. We have had a long relationship with this dealership, and like seeing the same people as they get on in the years. They show pride in all they do, which is reflective of their Culture. More

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Sincere salesman The experience was positive and exciting! Auto mechanic, Iav Vrana recommended Nez Faraj to me and I'm glad he did! Would not buy another car withou The experience was positive and exciting! Auto mechanic, Iav Vrana recommended Nez Faraj to me and I'm glad he did! Would not buy another car without Nez! More

by traci123 Verified Customer Verified Customer

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Returning customer because of quality of dealership I am a big fan of BMW. This is my 5th one. However, the difference between owning/leasing a BMW and a BMW with a great dealership is a huge differen I am a big fan of BMW. This is my 5th one. However, the difference between owning/leasing a BMW and a BMW with a great dealership is a huge difference. Why do I love BMW of Westlake? 1. The service 2. The management 3. The personal and customized treatment that you get from all of the employees 4. My account manager - John Redden 5. Bob Strecker the manager 6. Love BMW quality automobiles 7. The finance department was easy organized and wonderful More

by MLC Verified Customer Verified Customer

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Like family I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW is great but the minimal service it does need is handled with no hassle. I get a weekly car wash and they never make me feel awkward about getting that done. In over 3 years I have yet to find anyone that does not stop what they are doing to say hi or answer any questions for me as I wait for a wash or service. I actually enjoy going to the dealership. On our second round of cars we did not even consider another option because the dealership made our lives easier and more enjoyable. No hassle, friendly and quite frankly ... fun. I recommend everyone to BMW of Westlake More

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Ken Delk is excellent to deal with Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, a Ken was extremely easy to work with, attentive to my requirements for a new car, and effectively communicated with me both in person over the phone, and via e-mail. A true asset to his organization. Dirk Steffen has been with me numerous times when I would stop into the dealership with questions regarding my previous BMW automobile. Always friendly and willing to answer my numerous questions in a professional and friendly manner. It is great customer service to have such a knowledgeable resource at your finger tips. I just had Nate Lieb review my newly purchased vehicle with me. He was awesome, very patient, and extremely informative. The service personnel, John, Brittaney and Jim all know me as I frequently bring my cars in for car washes. I like to see consistency in personnel at car dealerships, and BMW of Westlake has once again exceeded my expectations, which is why I am a repeat customer. More

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Fast, efficiency and friendly! John made it so easy. I am in my 4th Bmw. Everyone makes the experience seamless and st my convenience. I have a hectic schedule and cannot imagine dealing with another de I am in my 4th Bmw. Everyone makes the experience seamless and st my convenience. I have a hectic schedule and cannot imagine dealing with another dealersyeho puts their schedule first. The service staff is equally effiyand helpful. More

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Replace stolen car Was in a rough spot after my x3 was stolen. Chad helped me find a new car and has been very receptive and helpful to everything Ive needed after purc Was in a rough spot after my x3 was stolen. Chad helped me find a new car and has been very receptive and helpful to everything Ive needed after purchase. I won't be buying a car anywhere else after this experience! More

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Purchase if 4228i My experience with the service Department and sales has always been very positive. This is the first time I purchased a vehicle from this location an My experience with the service Department and sales has always been very positive. This is the first time I purchased a vehicle from this location and am pleased to be doing business with them...everyone was very responsive and accommodating...made the process of leaving a leased vehicle and purchasing a new vehicle very easy. More

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Great Experience Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the initial selection meetings. More

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A rainy Saturday Have been working with Jerry Mancini for a few months now to make a lease end exchange so to speak. I have been interested in the new BMW 5 series. H Have been working with Jerry Mancini for a few months now to make a lease end exchange so to speak. I have been interested in the new BMW 5 series. Had had a 2015 535 m-sport coming to end of lease and needed to make a decision on what to get next. I had had my heart set on the 550 M-sport but they seem to be in short supply this season. I had been looking at the web page for weeks and missed my opportunity. Nevertheless, working with Jerry, I found a beautiful 540 M-sport with every option and after driving her, felt like a perfect transition from my 2015 which was my first BMW to this beautiful 2018 540. I'm very excited today and even got a monsoon to greet me after taking ownership of her. I have never had a complaint with Westlake BMW. I have always appreciated their service. It is a bit far from my home but that doesn't matter. I'll drive to Westlake for the quality of the service and for their dealership. It is comfortable, the staff are excellent. I'm a BMW owner for life. Thanks Jerry. Thanks BMW of Westlake. More

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