Joseph Mistretta | Page 17

I have always LOVED Sarant and all of it's EMPLOYEES and still do! This is the first time I am not rating the dealership a 5, and even that might be a little unfair. Cadillac seems to be getting out if the still do! This is the first time I am not rating the dealership a 5, and even that might be a little unfair. Cadillac seems to be getting out if the "Luxury Automobile" business, trying to jump on the EV craze before they're even ready. I feel I was strung along waiting for a vehicle, Lyriq, that still hasn't happened, leaving me to settle for a car that in my opinion doesn't live up to Cadillac standards, the CT5. Probably the last Caddy I will ever drive. PS Just like restaurants, you have to pay an "inconvenience fee" (not mentioned until AFTER the transaction) if you use your credit card, but unlike restaurants, leaving a bad taste in your mouth. More

by Joe C Verified Customer Verified Customer

Helpful 8

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Went in for my first service on my new vehicle. As always the service department treated me like family and expedited my work in a timely manner. As always the service department treated me like family and expedited my work in a timely manner. More

by ACOOLEY0 Verified Customer Verified Customer

Helpful 5

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Taken in immediately. Kept up to date on the progress of the repair. Time that repair would be ready was accurate. Kept up to date on the progress of the repair. Time that repair would be ready was accurate. More

by sollo Verified Customer Verified Customer

Helpful 9

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Great service. Joe is the best, quick service and if ever there is a delay they make up for it. Joe is the best, quick service and if ever there is a delay they make up for it. More

by acrispy1 Verified Customer Verified Customer

Helpful 6

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Service department personal knowledgeable and understanding Treated well and with respect whenever I need service understanding Treated well and with respect whenever I need service More

by NOV37G Verified Customer Verified Customer

Helpful 4

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PLEASE READ! ! I Brought my vehicle in 5 times and each time they kept the vehicle for at least 3 days. They still could not figure out the issue. I spoke with t ! I Brought my vehicle in 5 times and each time they kept the vehicle for at least 3 days. They still could not figure out the issue. I spoke with the service manager Joe and he told me to take my vehicle to another dealership because the vehicle's on his lot are priority and will always come first before my vehicle!! I even found out how to do the repair to my vehicle online. I printed it out and handed the part number and how to repair the issue with pictures to the service department head. I got my vehicle back 4 days later with an apology from the service department saying that they can't figure out the problem and did nothing but tighten and lube some bolts. This went on for over a year and a half. The only reason why I took it to Serant Cadillac is because there local and I have an extended warranty. I recently took my vehicle to a local mechanic and it took them 1.5hrs and the issue is RESOLVED!! Never again Serant Cadillac you wasted over a year and a half of my time. More

Helpful 2

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Mike Mulligan was very knowledgeable and a pleasure to work with!! He helped us pick our car that was the best fit for us. One of the best and easiest purchases we have had purchasing a new car!! work with!! He helped us pick our car that was the best fit for us. One of the best and easiest purchases we have had purchasing a new car!! More

Helpful 0

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Sarant always does an excellent job. I have been servicing all of my GM cars with joe Mistretta since 1999. Joe is a major asset to Sarant !!! I have been servicing all of my GM cars with joe Mistretta since 1999. Joe is a major asset to Sarant !!! More

by reded427 Verified Customer Verified Customer

Helpful 7

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Brand new car purchased from Sarant with electrical issues. Sarant said they fixed them but issues persist. Staff was rude. issues. Sarant said they fixed them but issues persist. Staff was rude. More

by Fm30 Verified Customer Verified Customer

Helpful 2

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Defective touch-screen was replaced without a problem and a sunroof issue was corrected quickly and easily. Professional service from the team once more. a sunroof issue was corrected quickly and easily. Professional service from the team once more. More

by nicholasebe Verified Customer Verified Customer

Helpful 9

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