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Juan Fletes
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Juan Fletes
Service Advisor
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
15 Reviews
15 Reviews
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15 Reviews of Juan Fletes
April 28, 2025
Juan is awesome. Always is. The service is frustrating. I came in for a screen issue. After the repair, a different screen issue showed up. Fought it back. After tha Always is. The service is frustrating. I came in for a screen issue. After the repair, a different screen issue showed up. Fought it back. After that repair, daily I get a message about some installation failed. On top of that, there is a constant clicking in my dash, sounds like it is behind the screen. More
by Nick
Verified Customer
April 24, 2025
Always going out of the way to help us. On point with explaining things and keeping us updated On point with explaining things and keeping us updated More
by NMFENTER1
Other Employees Tagged: Jeff Rizzi
April 14, 2025
Greeted instantly on arrival. Friendly and courteous all the way through. Prompt call and response Friendly and courteous all the way through. Prompt call and response More
by DJANAYA1
Other Employees Tagged: Chelsea Jose, Nobu Damon, Dario Gomez, Jackie Klosky, Leslie Fuentes, Avo Injian, Javier Juarez, Julie Escobar, Joe Lopez
April 13, 2025
The first rep was excellent. Friendly, fast, and helpful. However, he wasn't able to fix the issue so he sent my car to the back and said Juan Fletes would take care of it. Extre Friendly, fast, and helpful. However, he wasn't able to fix the issue so he sent my car to the back and said Juan Fletes would take care of it. Extremely underwhelming experience from Juan Fletes. I saw my car sitting behind the building in the lot for hours until I finally went inside to find who Juan was and ask about the progress. He said it just finished and that we would need to order a part. He said the part would arrive the next day and he would call me. The next day was 3 days ago and still no call. More
by mr.e.wong
Other Employees Tagged: Eric Nosser
April 08, 2025
Chelsea let me know exactly what was wrong with the vehicle and she handled it awesomely with the things that needed to be done to it vehicle vehicle and she handled it awesomely with the things that needed to be done to it vehicle More
by JCELECTRICSERVICE
Other Employees Tagged: Chelsea Jose, Nobu Damon, Dario Gomez, Jackie Klosky, Leslie Fuentes, Avo Injian, Javier Juarez, Julie Escobar, Joe Lopez
March 21, 2025
Juan Fletes is the absolute best service representative I’ve ever dealt with in the automotive industry!! He always provides remarkable service and I’m truly grateful he is a part of the Mark Christopher t I’ve ever dealt with in the automotive industry!! He always provides remarkable service and I’m truly grateful he is a part of the Mark Christopher team. Give that man a raise!! ;-) thanks ~ Craig Mauk More
by CSMAUK007
March 13, 2025
My Silverado was in 3 times for the same problem. The first 2 times the technicians said they could not duplicate the problem which was very disappointing. This time, a solution was identified. I The first 2 times the technicians said they could not duplicate the problem which was very disappointing. This time, a solution was identified. I had to wait about 1 1/2 weeks for the part to arrive. The problem seems to have been solved - thanks to the technician who worked my truck. Please thank him for me. I appreciate that he took the time and effort to find and solve the problem. More
by daviddemauro
