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Juan Fletes
Juan Fletes at Mark Christopher Auto Center

Juan Fletes

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Juan Fletes

June 01, 2025

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Employee Rating

Very professional I would recommend them to everyone I know, I especially love th f car More

by edrdominguejr
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nobu Damon, Dario Gomez, Leslie Fuentes, Julie Escobar

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Jun 01, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review, Ed! I appreciate your recommendation and am thrilled to hear that you had a professional experience at Mark Christopher Auto Center. It's great to know you especially love the car. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 31, 2025

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Employee Rating

Very fast and efficient. Never pushy always extremely considerate. Would highly recommend them to friends. More

by CHUCKCORTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Dario Gomez, Jackie Klosky, Leslie Fuentes, Avo Injian, Javier Juarez, Julie Escobar

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May 31, 2025

Mark Christopher Auto Center responded

Thank you so much for your kind words, Chuck! We're thrilled to hear that you found our services at Mark Christopher Auto Center to be fast, efficient, and considerate. Your recommendation means a lot to us. We look forward to serving you and your friends in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2025

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Great service, solved problem and will be there next time. Love cadillac and the dealer service More

by LABOOLACA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nobu Damon, Dario Gomez, Leslie Fuentes, Julie Escobar

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May 08, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you loved the service at Mark Christopher Auto Center and that we were able to solve your problem. We're excited to assist you with your Cadillac again in the future. Don't hesitate to visit us next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 28, 2025

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Employee Rating

Juan is awesome. Always is. The service is frustrating. I came in for a screen issue. After the repair, a different screen issue showed up. Fought it back. After tha More

by Nick
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Nick. I appreciate your kind words about Juan and understand your frustrations regarding the screen issues and the ongoing messages. It’s important to us that your vehicle is in perfect working order. I invite you to reach out to Mark Christopher Auto Center so we can address these concerns and find a suitable solution for you. Your feedback is invaluable, and we aim to uphold our standards. Thank you again, and we look forward to assisting you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 24, 2025

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Always going out of the way to help us. On point with explaining things and keeping us updated More

by NMFENTER1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi

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Apr 24, 2025

Mark Christopher Auto Center responded

Thank you for the fantastic review! We genuinely appreciate your kind words about our efforts to assist you and keep you informed. At Mark Christopher Auto Center, we're dedicated to providing excellent service, and we're thrilled to know you had a positive experience. We look forward to helping you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 18, 2025

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Bought my truck there. Only place I trust to work on it. They have never let me down. More

by BRYAN78
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Recommend Dealer
Yes
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Apr 19, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review, Bryan! We truly appreciate your trust in Mark Christopher Auto Center for your truck. It's fantastic to hear that we have consistently met your expectations. We look forward to continuing to provide you with the quality service you deserve. Please come back and see us again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2025

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Greeted instantly on arrival. Friendly and courteous all the way through. Prompt call and response More

by DJANAYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Dario Gomez, Jackie Klosky, Leslie Fuentes, Avo Injian, Javier Juarez, Julie Escobar, Joe Lopez

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Apr 15, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review! We appreciate your kind words about the friendly and courteous service you received at Mark Christopher Auto Center. It's great to hear that you felt welcomed and valued. We look forward to serving you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 13, 2025

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Employee Rating

The first rep was excellent. Friendly, fast, and helpful. However, he wasn't able to fix the issue so he sent my car to the back and said Juan Fletes would take care of it. Extre More

by mr.e.wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Nosser

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Apr 13, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We appreciate your kind words about our first representative and understand your frustration regarding the lack of communication and progress with your vehicle. At Mark Christopher Auto Center, we strive to provide timely updates and efficient service to our customers. Please feel free to contact us directly so we can address your concerns and ensure your vehicle gets the attention it needs. Thank you again for your feedback, and we hope to resolve this matter promptly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2025

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Employee Rating

Got fast service and the service people were very professional and friendly. Got an oil change More

by diamur785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Mark Christopher Auto Center responded

Thank you for the wonderful review! We're thrilled to hear that you received fast service and found our team at Mark Christopher Auto Center to be professional and friendly during your oil change. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2025

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Employee Rating

Chelsea let me know exactly what was wrong with the vehicle and she handled it awesomely with the things that needed to be done to it vehicle More

by JCELECTRICSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Dario Gomez, Jackie Klosky, Leslie Fuentes, Avo Injian, Javier Juarez, Julie Escobar, Joe Lopez

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Apr 08, 2025

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with Mark Christopher Auto Center. We appreciate your positive feedback and are glad to hear that Chelsea provided excellent service by clearly explaining the details regarding your vehicle. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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