Justin Chretien | Page 20

***UPDATE***This dealership is like none I've ever seen. ***UPDATE*** This dealership is like none I've ever seen. My daughter and I purchased her first car from Toyota of Cleveland. It was a 2016 Chevrolet ***UPDATE*** This dealership is like none I've ever seen. My daughter and I purchased her first car from Toyota of Cleveland. It was a 2016 Chevrolet Sonic. Beautiful car inside and out. Within a few days it began to have engine troubles, one after another. Most dealerships would have said too bad it was a used car with no warranty. Not Toyota of Cleveland. Over a 4 month period of time it was back to the dealership to repair various problems about 6 times which would normally have cost me several thousand dollars. Toyota of Cleveland never charged me a penny and provided me with a nice loaner car each time. Finally, after coming to the conclusion that this particular car just had some inherent problems that may never be able to be remedied, the dealership (Justin) offered to buy the car back and even refunded my daughter's down payment in addition to paying off the loan! They are presently looking for another car that will meet my daughter's needs. Toyota of Cleveland is now MY car dealership because I've never been treated so well from any other. Thank you for all your hard work Keith and for working with me to buy the car back and even continuing to search for another car for my daughter Justin. You are both AWESOME! On Saturday the 6th my daughter picked up her new Toyota Corolla Hatchback! Tyler, Justin and Geoff worked their back sides off to find just the right car even though they did not have it in stock and my daughter is ecstatic! Thank you again for all your hard work! You are our dealership! BEST EVER! More

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First class dealership. Nat Ross was tremendous in all aspects of the sale. Hunter took my initial call. She was a great tone setter. POSITIVE aspects of the sale. Hunter took my initial call. She was a great tone setter. POSITIVE More

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Thank you Josh Richards for all your help!! We could not be happier with our Highlander. You helped to make this the best experience ever. be happier with our Highlander. You helped to make this the best experience ever. More

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Awesome customer service. Great value for the price of the vehicle. The entire staff was knowledgeable and helpful. I would recommend Toyota of Cleveland to anyone look for a new or used vehicle in this a the vehicle. The entire staff was knowledgeable and helpful. I would recommend Toyota of Cleveland to anyone look for a new or used vehicle in this area. More

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Our 4th vehicle in 1 1/2 years says it all. We will continue to visit for our vehicle needs. Jason Keith is a superstar. Hopefully it is a few years before we trade 😁 continue to visit for our vehicle needs. Jason Keith is a superstar. Hopefully it is a few years before we trade 😁 More

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This dealership is like none I've ever seen. My daughter and I purchased her first car from Toyota of Cleveland. It was a 2016 Chevrolet Sonic. Beautiful car inside and out. Within a few days it began to ha and I purchased her first car from Toyota of Cleveland. It was a 2016 Chevrolet Sonic. Beautiful car inside and out. Within a few days it began to have engine troubles, one after another. Most dealerships would have said too bad it was a used car with no warranty. Not Toyota of Cleveland. Over a 4 month period of time it was back to the dealership to repair various problems about 6 times which would normally have cost me several thousand dollars. Toyota of Cleveland never charged me a penny and provided me with a nice loaner car each time. Finally, after coming to the conclusion that this particular car just had some inherent problems that may never be able to be remedied, the dealership (Justin) offered to buy the car back and even refunded my daughter's down payment in addition to paying off the loan! They are presently looking for another car that will meet my daughter's needs. Toyota of Cleveland is now MY car dealership because I've never been treated so well from any other. Thank you for all your hard work Keith and for working with me to buy the car back and even continuing to search for another car for my daughter Justin. You are both AWESOME! More

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Mr Polk was a pleasure to work with!!! Jason Keith was so professional, friendly, and helpful! Monte literally provided superior service, a well as Justin! We will buy here again, no doubt! Thank you Toyota professional, friendly, and helpful! Monte literally provided superior service, a well as Justin! We will buy here again, no doubt! Thank you Toyota of Cleveland and most of all thank you Jason and Monte, exceptional service that cannot be denied!! More

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Jason Keith was awesome. He worked with me, and explain all the bells and whistle‘s on my new Toyota Highlander platinum. Great salesman ship . I got a great deal. Justin C. an Justice Goodner was also a all the bells and whistle‘s on my new Toyota Highlander platinum. Great salesman ship . I got a great deal. Justin C. an Justice Goodner was also a great help. More

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This dealership is spectacular. Great customer service and employee had a smile as far as I could tell they were all wearing masks. But everyone was very friendly and great. If I ever need to buy another and employee had a smile as far as I could tell they were all wearing masks. But everyone was very friendly and great. If I ever need to buy another Toyota I will only visit here. More

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A very different experience at a new car dealership. My sales associate Geoff, was very friendly, respectful and knowledgeable throughout the whole process . Working with every department to make my car bu sales associate Geoff, was very friendly, respectful and knowledgeable throughout the whole process . Working with every department to make my car buying event a memorable one. Monte Burney (general manager) oversaw the whole procedure to insure my purchase was a complete success. Great price and very fair trade in. Highly recommend Toyota of Cleveland for your next automotive purchase. More

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