Karl Alvarez | Page 33

Awesome service and awesome sales experience, they are always the beast to work with. They are always willing to go the extra mile for you. always the beast to work with. They are always willing to go the extra mile for you. More

by Rob Verified Customer Verified Customer

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While I've dealt with the service department in the past with great results, my experience with sales department was equally pleasant and positive experience. I would highly recommend this dealership, with great results, my experience with sales department was equally pleasant and positive experience. I would highly recommend this dealership, More

by NPBALLINGER Verified Customer Verified Customer

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Jamie my service advisor is always the picture of excellence and professionalism. She understands my concerns a d makes sure everything is taken care of the first time. My service specialist, Stevon excellence and professionalism. She understands my concerns a d makes sure everything is taken care of the first time. My service specialist, Stevon is also outstanding. I would trust them with any vehicle that I own. More

by Carmella Verified Customer Verified Customer

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Very accommodating dealership overall. Worked with Mary and Alex during 2 car deals. Both took great care of us. Made the process as painless as possible. and Alex during 2 car deals. Both took great care of us. Made the process as painless as possible. More

by karimhanna Verified Customer Verified Customer

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I had an excellent experience at this dealership. Everybody was so professional, knowledgeable, friendly & approachable. My husband & I are so happy we chose this BMW dealership & will definitely con Everybody was so professional, knowledgeable, friendly & approachable. My husband & I are so happy we chose this BMW dealership & will definitely continue with them lease after lease. Thank you all! More

by Shamilaleathers Verified Customer Verified Customer

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Fantastic customer service, thank you for the experience. I will definitely be back to purchase another vehicle in the future at some point. Thank you. I will definitely be back to purchase another vehicle in the future at some point. Thank you. More

by JOENAYLOR Verified Customer Verified Customer

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I just purchased my 5th BMW from FERMAN. Why? Because of the outstanding team of Sales and service at FERMAN. Do not even think of going to another dealership! Other dealerships try and emulate FERMAN becau the outstanding team of Sales and service at FERMAN. Do not even think of going to another dealership! Other dealerships try and emulate FERMAN because they know FERMAN is the best. More

by Carmella Verified Customer Verified Customer

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Treated me like a valued customer! Listened to my needs and came up with a deal that made sense. Thanks Ferman! I will be back and came up with a deal that made sense. Thanks Ferman! I will be back More

by Suncruiser Verified Customer Verified Customer

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Robert was very knowledgeable in helping me with all the new gadgets on my vehicle. He was very personable and made the buying process a breeze. Karl is also amazing and always helps me with my cars. T new gadgets on my vehicle. He was very personable and made the buying process a breeze. Karl is also amazing and always helps me with my cars. This is my 3rd BMW and I can tell you from experience, Ferman BMW treats everyone like family! More

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We had looked at multiple cars and dealerships, including a different BMW dealership, but when we walked on to the lot at Ferman BMW Mary greeted us and immediately started assisting us. It was a busy day an a different BMW dealership, but when we walked on to the lot at Ferman BMW Mary greeted us and immediately started assisting us. It was a busy day and there were many other customers around, Mary had a family that she was also working with, but not wanting us to be left alone she grabbed additional keys and helped us take a look at the available X3's. One of her previous customers was leaving the lot as we were looking and made sure to stop and tell us that Mary was the best and she would make sure that we were taken care of. He was not wrong, Mary was so great throughout the entire process, she was not pushy or rude, was open and direct with us about our options and the availability. Her dedication to her customers is amazing, we will definitely be return customers! More

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