Kelly Wilson | Page 3

Making me feel welcome and comfortable upon entry and even while outside on the lot greeted and welcomed by amazing staff. even while outside on the lot greeted and welcomed by amazing staff. More

by hparker497 Verified Customer Verified Customer

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They (Wiem and Kelly) were incredible and got us in and out of the dealership quickly. I’ll definitely recommend them to everyone. out of the dealership quickly. I’ll definitely recommend them to everyone. More

by ROBERTVANEPP Verified Customer Verified Customer

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Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More

by MARG.SENNETT Verified Customer Verified Customer

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Big Star was a pleasure to work with, a big if that was because of Wiem and Deyme. Great team, great dealership!! because of Wiem and Deyme. Great team, great dealership!! More

by JKBIBERSTEIN77 Verified Customer Verified Customer

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Lisa was wonderful the Big Star team was very helpful and easy to work with. Thank you for my Christmas gift! easy to work with. Thank you for my Christmas gift! More

by Joanna G Verified Customer Verified Customer

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Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More

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Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

by arreolaf1 Verified Customer Verified Customer

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Victor went over and beyond to get me the best deal. He was very informative and communicated making the process seamless. This is my first Cadillac experience and the added touch was having the associa He was very informative and communicated making the process seamless. This is my first Cadillac experience and the added touch was having the associate walk me through all the perks of the car and get everything set up before leaving. I recommend BIG STAR for your car buying needs; you will not be disappointed! More

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Good dealership they made sure the car was in great condition for me befor leaving the lot condition for me befor leaving the lot More

by poo22us3113 Verified Customer Verified Customer

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Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer him. Kind cordial works very hard for the customer More

by BANIKMD Verified Customer Verified Customer

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