Kevin Ashton | Page 5

Service Dept: took car in for repair of issue related to Toyota Customer Support Program notice related to front transfer case electro-magnetic clutch as well as 5000 mile service. Provided Toyotas letter r Toyota Customer Support Program notice related to front transfer case electro-magnetic clutch as well as 5000 mile service. Provided Toyotas letter regarding the same to Kevin upon dropping off the car. Explained I wanted the problem diagnosed and fixed as covered under Toyotas letter to me. Picked up car hours later to find they only performed the 5000 mile service and had not made any notes I wanted the transfer case issue addressed! Missed a whole day of work to have this issue fixed only to find they never even looked at it! Very unsatisfactory service. More

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Always get great service. Consultant are always friendly. Great job of taking care of me when I come in for service Consultant are always friendly. Great job of taking care of me when I come in for service More

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I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else. Good cars with good mileage. Service dept is always on point don't take my car no where else. More

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Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!! Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!! More

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The service department did an awesome job helping me. They secured my trunk and got my Avalon back on the road. Kevin Ashton is awesome!! They secured my trunk and got my Avalon back on the road. Kevin Ashton is awesome!! More

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Got Great Great service very attentive to the needs of my vehicle. Thanks Kevin, keep striving to help the customers out. vehicle. Thanks Kevin, keep striving to help the customers out. More

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Fast and friendly service. Was in and out the door in 45 minutes when it was a possible 2 hour wait. Was in and out the door in 45 minutes when it was a possible 2 hour wait. More

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They were Very prompt and they did excellent work. They professional as well very nice They professional as well very nice More

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TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back. sales and service. That’s why I keep coming back. More

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Waited 30 days for new auto , ok I understood, but when I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arri I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arrived on Monday took the car directly to centennial toyota waited 3 hours to be told I had to pay the service fee so paid the fee after a few phone calls and a bunch of bull I finally spoke with Mr swope and he sent a check for all repairs and service fee it took 3 visits totaling 7 hours to fix and fell my car was fixed and new . ( WOW I WATED 30 DAYS AND AFTER TALKING WITH MR SWOPE ON SCRATCHES THAT MIGHT HAPPEN TO THE CAR WHILE THERE IT HAPPEN ANYWAY , MR SWOPE DID TAKE CARE OF MY ISSUES BUT I STILL WAS INCONVENIENCED ON TIME AND MONEY IT WAS A BAD CAR PURCHASE IT COST ME AND TOYOTA OF LOIUSVILLE , IT LEFT A BAD CAR BUYING EXSPERENSE AND THE FUNNY THING ABOUT IT A PAID 38K IN CASH TO EXSPERENSE IT AT LEAST MY CAR IS PERFECT APPEARANCE THANKS TO CENTENNIAL TOYOTA More

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