Kevin Sander | Page 4

Amazing staff and service! Here’s the email I wrote to Kevin regarding my new purchase experience with Travis: Good afternoon Kevin, My name is Zach, and I am an extremel Here’s the email I wrote to Kevin regarding my new purchase experience with Travis: Good afternoon Kevin, My name is Zach, and I am an extremely happy, new, Raptor owner. I would like to tell you about my experience, from the start. In the police world, which is where I work, we call these types of things "atta-boys." You and Travis deserve so much more, but this is the least I can do. In 2018, I decided that I wanted a Chevy ZR2, but wanted to wait to see what the 2019s looked like. My budget was $40k, $43 tops. My wife and I are the type that will do 6 months of research to spend $50, so a raptor wasn't even on the radar, mainly due to price. We are frugal, and $70k on a truck seems silly. And realistically, one could buy 2 brand new ZR2s for the price of 1 raptor. Anyway, in April 2019, a guy who was on swat with me bought a brand new raptor, and took me for a spin in it. Needless to say, it was badass. So I started researching, which took months and months. Towards the latter part of the year, I joined the Ford Raptor Forum, It didn't take long for me to start seeing Travis's name come up. After crunching some numbers, my wife who controls the money, said a raptor would be easily doable, and paid off in under a year. The final test was driving my friend's raptor around Tucson for an afternoon, and taking it to a Chevy dealership where I test drove a 2020 ZR2. I truly wanted to do a side by side comparison. Within 30 seconds of sitting in the ZR2, there was no easier choice than going with the raptor. I got Travis's name/number, and texted him. In under 10 minutes, he responded, this was on a Monday. Travis was very patient and understanding and helpful in ways one can only dream of when buying a car. I can tell you that Travis is the exact opposite of what one thinks of when they picture a car salesman. In short, he could/should be a model salesman, or a poster-boy for what every salesman should aspire to be, how they treat potential customers, and their dedication. Travis even dealt with me on his days off. By that Friday, he answered my countless questions and alleviated any concerns, not only about the process, but about Ford, the raptor itself, and so much more. We corresponded through text, email, and phone calls. I'm sure I was a pain in the butt. I slept on it one more night, and on Saturday December 7th, called him and left my deposit. During the processing/waiting/build/delivery timeline, Travis continued to treat me like I was his best and only customer. I too was raving about him on the raptor forum. I have also told my fellow police coworkers, who always want trucks, and friends and family members about this whole experience too. In conclusion, as you can already tell, I'm Travis's biggest fan. Long McArthur Ford will also be my ONLY Ford dealership that I ever buy anything from. I have no idea what a Gen 3 raptor will look like, and while I plan on keeping my 2020 for a long time, I think I could be persuaded to seriously entertain a Gen 3. I will probably be further convinced after taking the Raptor Assault Course later this year. Oh, my wife used to drive a truck, but now has a Lexus RC350 sports car. It would not surprise me if we have his/hers raptors based on how much she likes mine. Obviously Travis will get the call! Kevin, Travis told me that you are a big reason he is so successful. I don't know how things work in your world, but thank you for allowing Travis to thrive. Travis needs a raise, a promotion, bigger commissions, and at a bare minimum should be training the next salesmen to do what he does. I would ask that you acknowledge his awesomeness, and please forward this to YOUR boss, or Ford, so they can see what type of people are working for them. Or post in the break-room or something so his fellow coworkers have a level to aspire to. You have customers for life. PS. Please keep sending more cookies!!! :o) Stay safe. More

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Great Service.Sadly Have to leave wit a B- rating, only Thing that would give An A+ rating in my book Is Customers leaving With A full tank of Fuel! Thing that would give An A+ rating in my book Is Customers leaving With A full tank of Fuel! More

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Great experience from start to finish. No pushy sales tactics at all and respectful negotiating. The only part that took some time was our salesperson was working with another customer initially. Even wi tactics at all and respectful negotiating. The only part that took some time was our salesperson was working with another customer initially. Even with that wait our visit took far less time than your average car buying experience. More

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Had a wonderful experience at Long McArthur. They all really went out of their way to ensure that I got a great deal and was well informed about the process. really went out of their way to ensure that I got a great deal and was well informed about the process. More

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Long Macarthur and Dan Penner rock! We have gone to Long Mac for over 20 years, great place, comfortable atmosphere! Love that Dan Penner, no pressure sales! We will always go back. We have gone to Long Mac for over 20 years, great place, comfortable atmosphere! Love that Dan Penner, no pressure sales! We will always go back. More

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#GotItFromKyle X3 One car and 2 trucks later, Kyle rocked it! No hassle, no worries and if ever a problem or concern with sales, service or body shop, Kyle makes the co One car and 2 trucks later, Kyle rocked it! No hassle, no worries and if ever a problem or concern with sales, service or body shop, Kyle makes the connection, addresses the concern and everyone jumps into action to make it happen. We pulled on the lot, told Kyle exactly what we needed and let him know we were on a time crunch. He found the perfect Truck and worked with finance to make it happen in our price range without wasting a single minute. Out the door we went with exactly what we needed. BAM!! #GotItFromKyle More

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Excellent service Have been buying cars from Darin Lee since long mcarthur was on santa fe. Always have been taken care of. You don't have all of that back and forth. Have been buying cars from Darin Lee since long mcarthur was on santa fe. Always have been taken care of. You don't have all of that back and forth. Get in and get out. Once again, I'm very happy with my latest purchase. More

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Amazing service once again!!a We bought 2 vehicles today from Darin Lee. We had amazing service from everyone out there. I highly recommend this Long Mcarthur and Darin Lee for buy We bought 2 vehicles today from Darin Lee. We had amazing service from everyone out there. I highly recommend this Long Mcarthur and Darin Lee for buying a vehicle!! More

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"Service is NOT your Busisness." I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always w I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always worked with him buying over a dozen vehicles and always received outstanding customer service. Carrying on the tradition, I also began going to him and purchased a few as well, receiving the same show of respect from Bill. Unfortunately, Bill retired a couple years ago and I had to find a new sales representative to work with. I was partnered with a gentlemen by the name of Chris Herbst. Chris helped me find a used F-150 that seemed to fit my families needs. During our agreement of sale I was promised that a few minor issues with the vehicle would be fixed and that it would be delivered to my home over an hour away in Hays Kansas once the services were complete. The issues were annotated in my contract as broken driver side sun visor / replace and truck bed running boards not extending / repair or replace. When my vehicle was delivered two weeks later I noticed that the dealership had not completed the repairs to my running boards so I contacted the service department. I was told bring my vehicle back the following weekend and they would take care of me. Meanwhile, my truck began having mechanical issues so I took time off of work to bring it in sooner. The service department told me they would have to order parts for my drive shaft and running boards. Once again I was put in a loner vehicle for another week until they delivered my truck to me a second time. As soon as I got my truck back I took it for a drive and it was having the same mechanical issues causing it to jar the vehicle when stopping or starting to accelerate. I notified the service department again and was told they were unable to detect the issue, therefore could not fix it. Understandably, I lost confidence in the truck and the Salina Ks. Long MacArthur Ford Service Department. After the Service Department told me they couldn't fix it I went to find Chris who was out for the day so I was partnered with Darrin Smith to assist me in trading this "xxx" for something reliable. As soon as I met Darrin I felt like I was working with Bill Weaverling again. He immediately understood my concerns and began trying to find a truck that would be reliable. We found another used F-150 and began to talk numbers. Unfortunately, after several negotiations with Darren and a high level manager, I was told that I could not receive the same trade in value for the previously bought F-150, even though I had only driven it 200 miles and it had set in their shop for 3 of the 4 weeks I had it. I was shorted $3,500 in the price negotiation, yet I made the deal because I needed a vehicle I can count on being in the military and traveling a lot. Once again, Darren was awesome in working with me even though he probably didn't make anything on that sale. Today is the day that made me decide to write this review though. I took my new truck in for maintenance to have a internal door latch replaced last Saturday and was put in a loner vehicle again. I have no issues with loner vehicles, but I scheduled this visit weeks in advance because parts had to be ordered and was told it would only take an hour once I arrived. I was told they would not get to my truck until Monday, but that I would receive a complimentary wash, so I was understanding and took the loner. While signing for it I was told to make sure I fill the gas tank completely or I would be charged over $5 per gallon to refuel the vehicle. So I did just that, when I got the call from the Service Department that they were bringing my vehicle I went and fueled it up and waited for their arrival at my Unit. When the delivery driver arrived I immediately noticed my truck had not been washed so I checked to see if they showed the same curtesy in refueling my gas tank, but no my tank was down to 1/4 from almost full. Not only that but someone enjoyed some McDonalds and left their trash on my passenger floorboard. Moral of the story is the Salina Kansas Long MacArthur Service Department in not only incompetent, but they are unethical and untrustworthy. I was put through the ringer with my first truck until I opted to just trade it off, and then on my most recent visit forced to take a loner because of the service departments incompetence in scheduling and was held to a standard that they do not maintain themselves. Your slogan is "Service is our business"? Really??? Service is in the little things, like returning a vehicle better than you got it, or eating the bullet when you sell a customer a bad vehicle. Sincerely, John Elder More

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This dealership sucks Another waist of time. I've tried to buy vehicles from these clowns several times. I can always buy elsewhere for $1000's cheaper for the same or bett Another waist of time. I've tried to buy vehicles from these clowns several times. I can always buy elsewhere for $1000's cheaper for the same or better vehicle. I'll never give them a chance at my business or recommend this dealership to anyone. More

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