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Kim Wolfram
Refer Me
1,003 Reviews
I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222
Read moreDealership Experience
15 yrs, 8 mos
Industry Experience
38 yrs, 7 mos
1,003 Reviews
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1003 Reviews of Kim Wolfram
February 03, 2023
Kim Wolfram is my Service Writer at Klaben Ford. She has spent decades on the automotive industry. I'm not saying she's old...I'm saying she knows what she's doing! She has is a very up-front and ma She has spent decades on the automotive industry. I'm not saying she's old...I'm saying she knows what she's doing! She has is a very up-front and matter-of-fact kind of person. She will tell it to you straight. I have been doing business with Klaben Ford for 20 years. I have used their service department, their body shop (it wasn't my fault,I swear), and I purchased my F-150 new from their sales department. Wouldn't go anywhere else. Everyone is outstanding! More
by Tracylm
January 24, 2023
David was great to work with, very professional and friendly! Actually, the entire staff was wonderful!! friendly! Actually, the entire staff was wonderful!! More
by MDonovan
Other Employees Tagged: Michael Uzl II, David Mitchell
January 21, 2023
This was my first experience with the service department. My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my ap My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my appointment online and was very happy with the response and follow up reminders. I have given a 5 star rating but, being in the customer service industry myself, I tend to be a little more critical and have a couple of suggestions. As a service center, I would recommend identifying the Klaben Service Center down the road as Chrysler in the signage. I did not realize there were two different service centers and waited quite a while to talk to someone to be informed I was at the wrong location and “it happens all the time.” When I got to the correct location, I didn’t realize I was actually assigned a service representative and waited quite a while to be acknowledged. Several employees walked past me without any acknowledgment and, finally, a gentleman came out from the back and assisted myself and another customer who was waiting as long as me who also had no knowledge of their service representative. Now that I am aware of this, I will know what to do next time as this is a great feature of this service department. It was great to deal with one person for everything. When it was time to pick up my car, I knew exactly where to go and what to do. My service department representative, Kim, was very thorough with explaining what was wrong and reminded me to call her directly should there be any problems going forward. She is definitely an asset to the company. Overall, I would highly recommend Klaben Ford Service Center. I hope I never have to go back :), but if I do, I know I will receive excellent service. More
by conniedifilippo
Verified CustomerOther Employees Tagged: Carl Bujorian
January 20, 2023
The service department is clean and the service personnel are friendly and respectful. However, when I made my initial call for service, I was told that I would have to wait three weeks for an appointment. are friendly and respectful. However, when I made my initial call for service, I was told that I would have to wait three weeks for an appointment. If that wait period for service is typical, I would not buy another car from Klaben. Furthermore, this lengthy delay for service is the reason I said no to recommendation for this service center. If you have any questions, please feel free to call me. Best regards, Brian Daley (330) 342-1115 More
by briankdaley
January 15, 2023
Kim Wolfram is extremely talented and knowledgeable when it comes to vehicles. I have brought my vehicles into Kim for the past many, many years. Kim is always friendly and professional, whether it is mai it comes to vehicles. I have brought my vehicles into Kim for the past many, many years. Kim is always friendly and professional, whether it is maintenance service or just an issue with my vehicle's she is always there to help More
by Nice ride
January 03, 2023
The service department in Kent is outstanding. They have been servicing my car for almost 10 years and I have no complaints, jus praise. My 2 favorite people to work with are Kim Wolfram and Mari They have been servicing my car for almost 10 years and I have no complaints, jus praise. My 2 favorite people to work with are Kim Wolfram and Mario Palomba. They are an asset to the team. More
by zigmundcyn
Other Employees Tagged: Mario Palomba
December 13, 2022
Kim Wolfram has Always treated me like I am important. She truly cares about her clients. I've had a few emergencies with my car and she always got me in, even if it meant staying over and taking care She truly cares about her clients. I've had a few emergencies with my car and she always got me in, even if it meant staying over and taking care of me. She is truly the best that Klaben has!! I will buy my next vehicle with Klaben, but only if Kim is still there. More
by CAROL.BEBB
December 01, 2022
Excellent service, reasonable price and great people that really care! I will continue to use Klaben Ford really care! I will continue to use Klaben Ford More
by JoeH
Other Employees Tagged: Mona Crooks, Tyler Schultz
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