Kyle Silcox | Page 3

Sal and everyone at Ferman BMW are amazing , very efficient and showroom perfect Super wonderful efficient and showroom perfect Super wonderful More

by Pamela Chennells Verified Customer Verified Customer

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I’ve been a BMW owner for over a year now, and this has been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues — from the digital key repeatedly losing sync, to the vehicle defaulting to guest profile, to the trunk opening on its own, and even one incident where the car wouldn’t start with the digital key at all. Despite multiple service visits and direct communication with BMW Corporate, these issues remain unresolved, with explanations ranging from “that’s by design for safety” to “it’s a known issue” or “it’s a problem with your phone.” What’s worse, dealership management has ignored numerous emails and outreach attempts. I have contacted both the General Manager (Bob Murray) and a sales manager (Alan Mazur) multiple times with no response whatsoever. It’s clear that once your issue requires involvement beyond the service team, all communication stops. Ferman BMW’s complete lack of accountability and willingness to assist customers after the sale is extremely disappointing — especially for a brand that promotes premium service and ownership experiences. More

by JohnCPouliot Verified Customer Verified Customer

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Excellent service with a comfortable area to wait. Easy to make an appointment and everyone was over the top courteous. Easy to make an appointment and everyone was over the top courteous. More

by elshjordan Verified Customer Verified Customer

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The service is always excellent at Ferman BMW and I never have any issues. Ferman answers all questions and addresses my issues. have any issues. Ferman answers all questions and addresses my issues. More

by klarocca2002 Verified Customer Verified Customer

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Jamie is amazing as always. Excellent service and prompt turnaround. The loaner staff is beyond nice as well! Excellent service and prompt turnaround. The loaner staff is beyond nice as well! More

by Lisa77 Verified Customer Verified Customer

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Great work. Not enough snacks while waiting , maybe breakfast for the early morning clients will be a welcome treat Not enough snacks while waiting , maybe breakfast for the early morning clients will be a welcome treat More

by bencar1med Verified Customer Verified Customer

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very responsive service writer, very helpful, I really appreciate when I have a question or communication. I get immediate response and immediate feedback. appreciate when I have a question or communication. I get immediate response and immediate feedback. More

by no26 Verified Customer Verified Customer

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I’ve been a Ferman BMW service customer for over 20 years because they’ve always delivered the kind of service I can count on. My most recent visit was no different. My service advisor, Jamie, plays a big ro because they’ve always delivered the kind of service I can count on. My most recent visit was no different. My service advisor, Jamie, plays a big role in why I keep coming back, professional, attentive, and detail-oriented, which makes every visit easy and dependable. Over the years, I’ve purchased and leased multiple BMWs, and the quality of care from Jamie and the Ferman BMW Service Center team has been a big reason for that loyalty. Every time I bring in my car, the service is consistently superior, and I leave knowing the service was done right. After two decades, they’ve earned my trust by taking care of my BMWs in a way that’s rare to find. More

by RSbmwdriving Verified Customer Verified Customer

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Amazing work. Very cordial and professional like always get things done in a timely manner. Very cordial and professional like always get things done in a timely manner. More

by tahanaamani6 Verified Customer Verified Customer

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Excellent service staff. Good comfy waiting area. Overall all good service. My car was new and it was a first service experience at bmw at this location. Good comfy waiting area. Overall all good service. My car was new and it was a first service experience at bmw at this location. More

by sunilpatel99 Verified Customer Verified Customer

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