Lauren Roche

Everyone was Very easy to work with. They answered all of my questions and showed me step by step how to use the suv. They answered all of my questions and showed me step by step how to use the suv. More

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The dealership is large and has a lot of welcoming and kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was press kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was pressured by family to back out of the deal. However, the next day, I called Dimitri (the very kind, welcoming, and understanding manager who I talked the most to during negotiations) to ask re-express my interest in the deal. He was extremely understanding and told me he would take the car off of their website and market as sold no further deposit would be necessary. Because this vehicle had some mechanical issues I was waiting for the mechanic to take a look at the car and fix it. During the next weekend, our sales rep texted us that the car was looked at and fixed. I drove once again to the dealership to check out the car. While one of the problems were fixed, there were still strange sounds with acceleration. The sales rep said that they would call over Dimitri to talk to us so we can all be updated on the situation and be on the same page. Unfortunately, Dimitri was busy, but I also saw him sitting at his desk earlier. I thought it was a little strange that he didn’t want to just spend a minute to talk to me since we were closing a deal together, but I didn’t do anything in that moment. The next business day, I asked for an update. Unfortunately, the sales rep was out of the office, so I heard back from someone else in the office. They told me they would look into the car and let us know when the mechanic gets to take a look at it. After not receiving an update the next morning I sent another text to the same representative covering our sales rep and was told that the vehicle was already sold. I frantically called the dealership asking what they meant. I was told a customer requested to see the vehicle at sister dealership and that they already signed a deal to purchase the car. Since I already had my signed offer and Dimitri’s word, I was frustrated and confused. Turns out Dimitri and the sales rep were both out of the office when the sister dealership came to take the car. Dimitri did not mark the car as sold and did not tell anyone else in the office about the deal as he had promised. While are signed offer may not have been legally binding as the general manager emphasized to us, it is still extremely ethically wrong that we were patiently waiting for the car to be fixed before we found out suddenly, the car was purchased by someone else rather than being marked as sold as we were promised. The general manager chalked it up to miscommunication. This isn’t something that’s OK at any company. Needless to say for a dealership that claims to care about their customers, we were deeply disappointed and can never trust a herb chambers again. More

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I like this dealership because they have treated me with kindness and professionalism and their knowledge of the vehicles they sell kindness and professionalism and their knowledge of the vehicles they sell More

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Very happy with Herb Chambers. They were willing to use one of their vehicle allocations to request the build I wanted and have it sent right to their dealership. John Barron was m They were willing to use one of their vehicle allocations to request the build I wanted and have it sent right to their dealership. John Barron was my primary contact but many more of the team were involved and all pleasant to deal with. From the initial phone call to driving the new truck home was a pleasant experience. Andi, Brian, Lauren, Ryan, Samantha, and TJ, thank you for your part of the overall transaction as well. More

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My experience here was awesome from my very 1st email to them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) an them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) and the Service(Kevin) department also get a 5 star rating. ALL of my interactions with anyone I spoke to, emailed or called was handled with 100% professionalism. Special shout out to Chandler, my Sales Professional. Samantha, Lauren and TJ from Management. Shawn and Chris from Finance. And last but by no means least, GM Dan Bortolussi. I don’t know all the names of who I dealt with, but everyone has been awesome! Looking forward to saying hello to all these folks on return visits to parts and service and future new car needs. More

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Recently purchased a vehicle here and was given great service all around. They made it as quick and easy for me as possible, and were more than willing to answer any questions or concerns I had. They had service all around. They made it as quick and easy for me as possible, and were more than willing to answer any questions or concerns I had. They had great customer service and made the experience here great. Very excited for my new vehicle, and will be directing my friends and family to purchase a vehicle here in the future! More

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Great experience this morning. James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . More

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Completely disgraceful. ..said I threatened them into trying to get a better price...after they jacked the quote up over 3500$ after I inquired about a Rav 4 hybrid ..said I threatened them into trying to get a better price...after they jacked the quote up over 3500$ after I inquired about a Rav 4 hybrid More

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Worst dealer I have ever encountered in 50 years of purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going ther purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going there, I gave them a description of my trade in and its valuation. When we arrived, they were friendly enough but, as we got to the pricing, they turned into predators. They first added $5,000 to the MSRP of the vehicle, a practice that was common during the years of the Covid pandemic but has pretty much disappeared as vehicle supply has been increasing. This tactic was NEVER listed on their website and none of the dealers in RI nor Southern Mass were currently doing this. All are selling at MSRP. Next, they deliberately undervalued my trade, neglecting the low vehicle mileage premium and options. They offered us $13,000 on a vehicle (an 8 year old Sienna XLE with a KKB trade in value of $19,995 (I had dealer offers as high as $18,000) nitpicking at small things (i.e. a 2 inch long ink line on a seat) and under valuing its condition as they really could find nothing wrong with it. The vehicle had all new tires, battery, no dents nor dings, had just passed state inspection and could nearly pass for showroom condition. I even had all service records over the 8 years I owned it from my local Toyota repair center! (Obviously, if you don’t want the trade, just say so rather than making flimsy excuses. It is an 8 year vehicle after all!) The vehicle only had 96,000 miles in it and was in KBB “Excellent” condition. This stunt was orchestrated in spite of the fact that I told them in advance I was not interested in making an hour trip up there if they could not meet the trade in price which I had in writing from my local dealer! We left in disgust as they obviously deceived me in the numerous calls and emails we exchanged and I would NEVER recommend them as a dealership that will treat you fairly. Today, I purchased the same vehicle for its MSRP from my local dealer who honored the trade in price of $17,500.00 as he originally offered. I purchased from him as he had the shortest delivery time of all the dealers I approached and he stood behind his offer. Customer respect goes a long way to this purchaser! More

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I've had some very bad experiences buying a car. This was the exact opposite. Alec made me feel comfortable and not pressured. It was by far one of the best auto buying experience. Alec and the rest This was the exact opposite. Alec made me feel comfortable and not pressured. It was by far one of the best auto buying experience. Alec and the rest of the sales team were great. I look forward to going back for our next car. More

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