Layla Narvaez

I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More

by lamschenck Verified Customer Verified Customer

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Great Service, everything was on point and as expected. It would of been nice if they washed the more cleaner It would of been nice if they washed the more cleaner More

by albert.katanov Verified Customer Verified Customer

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Car was not washed when it was returned Never saw the supervisor when I requested to speak to him supervisor when I requested to speak to him More

by LEVARDELMAS Verified Customer Verified Customer

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Friendly greeting and easy service process. My vehicle as even ready ahead of schedule. I love this dealership. My vehicle as even ready ahead of schedule. I love this dealership. More

by Mrella88 Verified Customer Verified Customer

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This is now my 6th car with Rallye in the last 13 years and the buying experience has always been easy and extremely friendly. Bert Vargas goes above and beyond ensuring his client’s satisfaction and is on and the buying experience has always been easy and extremely friendly. Bert Vargas goes above and beyond ensuring his client’s satisfaction and is one of the best Client Advisors in the business. His experience, coupled with the dealership’s great service department is what keeps me coming back. Thanks again for helping me receive my dream M3! More

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The staff took care of all my needs . I was in and out within an hour . Everyone was so courteous I was in and out within an hour . Everyone was so courteous More

by tmarciano94 Verified Customer Verified Customer

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Dealing with Rallye BMW For 14 years always excellent service that is why I am a repeat customer 3rd car purchased from them Excellent service and excellent customer service service that is why I am a repeat customer 3rd car purchased from them Excellent service and excellent customer service More

by lescbur12 Verified Customer Verified Customer

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It’s one of nicest dealerships and with great sales person and management in Long Island person and management in Long Island More

by dnamigohar Verified Customer Verified Customer

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Our car was serviced as mentioned to us by the representative and we are very happy and will like to use the services in future as needed. representative and we are very happy and will like to use the services in future as needed. More

by shahs Verified Customer Verified Customer

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Rallye BMW is Top notch. Very professional and dedicated from the greeters to the technicians. Very professional and dedicated from the greeters to the technicians. More

by GARVILLC Verified Customer Verified Customer

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