Leonid Sayenko | Page 13

In this difficult time of limited vehicles availability staff of Oakbrook Toyota provided me with a very pleasant buying experience. Starting with initial call, answered by Crystal, then referring me to M staff of Oakbrook Toyota provided me with a very pleasant buying experience. Starting with initial call, answered by Crystal, then referring me to Mustafa, and Mustafa doing his magic with Zubair, was something unusual, considering how undefined was the expectation of a new preordered car. But the eventual outcome was nothing short of miracle. The vehicle I was offered was closer to my initial expectations than the one I initially placed the down payment for. When I was told it would take one afternoon to finalize what I was waiting and hoping for more than a month, was a pure blessing. The communication of everybody at the dealership was highly professional and very customer oriented. Greg Zay processed financing amazingly fast. My vehicle was delivered the next day after the purchase with all extras I ordered including remote starter and Xylon coverage. Every little detail was explained more than once and assistance from Brian Sears was amazing. The last proof of great service was delivered today by Leo Sayenko who went out of his way to help me resolve the confusion with one of the vehicle's functionalities. Once again, many thanks to the whole team and to all the people who dealt with me personally. You deserve the best rating and I will definitely refer people I know to your dealership. Happy Holidays! More

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I brought my car in to fix a flat tire and told them i was on a time crunch. The could not get it done within four hours. The service department and technitions are a bunch of xxxxxxxx was on a time crunch. The could not get it done within four hours. The service department and technitions are a bunch of xxxxxxxx More

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I thought everything went great just my fluid were not all topped off like I thought they were going to be. But other then that it was good all topped off like I thought they were going to be. But other then that it was good More

by Deneen Verified Customer Verified Customer

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Cancel all my appointments, I hate Toyota. Keep my appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all More

by SHADOW140 Verified Customer Verified Customer

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Service done in a timely manner and notified of additional problems that can be fixed on same day. Comfortable waiting area I always appreciate visiting. additional problems that can be fixed on same day. Comfortable waiting area I always appreciate visiting. More

by NELLE.RONNOCO5 Verified Customer Verified Customer

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Fast service, i did not wait to long for my vehicle to be serviced. They were able to provide a great body shop for me to fix my truck. serviced. They were able to provide a great body shop for me to fix my truck. More

by MATINEZ.JOSE50 Verified Customer Verified Customer

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I really love this dealership and service department. I have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was n have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was not a good experience at all because of the service advisor (K.T) but I will not let one bad experience change my impression of the entire dealership. I hate it when people (K.T.) act put-out or stupid when asked to just do their jobs. So sorry that it upsets you having to get off your stool for a moment and help me. I asked K.T. to complete the service log page in my Toyota book and he actually looked at me then down at the book and back at me and asked, “What do you want me to do?” I thought this guy is kidding. My initial thought was to ask him if he was 1. Lazy, 2. Stupid, 3. Ignorant, or 4. A combination of 1, 2, and 3. But I took the high road and said well just complete the log page with the date, mileage, and check box of the service performed; just like the 20 previous log pages were completed by your coworkers through the years. (By the way, in over 20 years, no one from Oakbrook Toyota ever responded in such a way to me.) In response to that K.T. turned to his computer and said to give him a few minutes as he had things to enter. What a bad attitude. I said it was no problem and take your time. After five minutes of making me wait he scribbled the date and mileage on the page but did not mark the checkboxes. What a great employee this guy is, right? In my opinion he might be the one bad apple at a great organization. The total opposite of Nate, Leon, and John, who are absolutely terrific guys. I wish Vic all the luck in the world having to manage K.T. You got your work cut out for you Vic. More

by The Big Land Cruiser Verified Customer Verified Customer

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Mario kept me informed if everything that was being done, how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a plea how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a pleasant experience and my car runs like a top More

by APMANOUEL Verified Customer Verified Customer

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Toyota of Westmont offers good and helpful service. The service representatives (Leon, Allen, Nate & Kevn) are very friendly and kind. They are very accommodating and I appreciate the courtesy transportati service representatives (Leon, Allen, Nate & Kevn) are very friendly and kind. They are very accommodating and I appreciate the courtesy transportation. More

by Teachershaveclass1 Verified Customer Verified Customer

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Good service and the people are great. Leo was very informative and kind informative and kind More

by SMSOLTIS Verified Customer Verified Customer

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