Lou Romano | Page 2

My experience with the purchase of a pre-owned SL550 was nothing short of exceptional. The salesperson, Mitch Patlock, was particularly attentive, listening carefully to my needs and presenting a variety of nothing short of exceptional. The salesperson, Mitch Patlock, was particularly attentive, listening carefully to my needs and presenting a variety of options with patience and expertise. The sales manager, Lou Romano, was also exceptional, contributing to a seamless and pleasant transaction. The entire team, including the compliance officer who handled the paperwork and the delivery specialist who meticulously explained every feature, was outstanding. The staff's friendliness and eagerness to assist were the cherries on top of an already delightful experience. The SL550's performance on the road is remarkable, with agile handling and a robust engine that responds with vigor. Equally impressive is the vehicle's luxurious interior, which boasts premium materials, exquisite craftsmanship, and an array of comforts that envelop you in sophistication and style. Nestled in the heart of our community, the dealership's convenient location made the entire process even more seamless. It is with complete sincerity that I declare our loyalty to this dealership. My family and I have been so impressed with the service and quality that we've decided to become lifelong customers. The level of service I received is a testament to the excellence that Mercedes Benz and Ray Catena stand for. It was an all-around superb experience that truly reflects the prestige of the brand. More

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Flawless service. I couldn't be more satisfied with my purchase experience at Mercedes-Benz of Edison. Jim Todd, and the entire team were knowledgeable and professio I couldn't be more satisfied with my purchase experience at Mercedes-Benz of Edison. Jim Todd, and the entire team were knowledgeable and professional; overall what a Mercedes-Benz purchase should be. More

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The staff here, especially Joe, was easy to work with and very accommodating! Smooth and easy experience. very accommodating! Smooth and easy experience. More

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The end of lease buying was very smooth and stress free. Thanks to great customer service from Jill, Leon and Lou. 100% satisfaction experience Thanks to great customer service from Jill, Leon and Lou. 100% satisfaction experience More

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Always striving to make the customer happy. 5 star service all the time they never fail to impress 5 star service all the time they never fail to impress More

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Wonderful customer service by John Kelly from the 1st conversation to meeting at the dealership conversation to meeting at the dealership More

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I had an exceptional experience working with Jill at Mercedes Benz of Ray Catena. Her in-depth knowledge of the cars, patience in answering all my questions, and genuine enthusiasm made my car-buying jo Mercedes Benz of Ray Catena. Her in-depth knowledge of the cars, patience in answering all my questions, and genuine enthusiasm made my car-buying journey smooth and enjoyable. She went above and beyond to ensure I found the perfect vehicle that met my preferences and needs. Her professionalism and friendly demeanor truly set her apart. I highly recommend Jill to anyone seeking a seamless and delightful car-buying experience. More

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My experience with Barry Martin at Ray Catena in Edison was yextraordinary. He was extremely helpful from the start to the finish in purchasing my mercedes. Barry was a topnotch salesman in every way! 👍 was yextraordinary. He was extremely helpful from the start to the finish in purchasing my mercedes. Barry was a topnotch salesman in every way! 👍 More

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JIll is Amazing! What started out as a hiccup in the process was completely turned around. At no fault of the sales department, however Jill Sardina never gave up un What started out as a hiccup in the process was completely turned around. At no fault of the sales department, however Jill Sardina never gave up until my concerns were rectified 100%. She treated me with care as if I was a family member. While nothing in life is perfect, its often how things are handled which give us an opinion of bad or good service. I can honestly say that I will probably buy every car i own moving forward from Jill and this dealership. The experience turned out to be amazing. (Special shoutout to Nick Bova in Service who is equally as amazing!) More

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A+. I give Joe Sangimino an A+. Joe and Ray Catena know cars, obsessed with customer satisfaction. Going the extra mile , above and beyond the call of I give Joe Sangimino an A+. Joe and Ray Catena know cars, obsessed with customer satisfaction. Going the extra mile , above and beyond the call of duty is what they do. I give Sean Stivers an A+ for his expert tutorial and training. Full disclosure, Joe is awesome. Everyone at Ray Catena is super-smart, awesome and down-to-earth. Thank you Joe and Ray Catena for having me as a client! More

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