Louis Polos | Page 6

I have done business with Klaben for years and wouldn't go anywhere else!! I have dealt with a couple different sales people, all have been wonderful to deal with. go anywhere else!! I have dealt with a couple different sales people, all have been wonderful to deal with. More

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Once again Klaben helps me get into a vehicle I absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and we absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and welcoming it gives you a good family feel! Denise in finance was precise and made sure the dreaded paperwork part was easy! Thank you once again Klaben More

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I have always found this dealership to be very personable and very professional. Also, I would like to say that the service I had today was excellent as I expected it would be Louis took care of me on many p and very professional. Also, I would like to say that the service I had today was excellent as I expected it would be Louis took care of me on many phone calls and I’ve waited close to 14 months for this vehicle and since driving it I’m glad I waited again I say, the service was super and I truly appreciate it More

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Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

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Great experience as usual! Louis is always there for me and is always very helpful! Louis is always there for me and is always very helpful! More

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Louis was truly a pleasure to work with and made the entire process efficient and easy. He was very knowledgeable and was able to answer any question we may have had during the process. Angela did a gre entire process efficient and easy. He was very knowledgeable and was able to answer any question we may have had during the process. Angela did a great job reviewing the financial portion of the deal as well and made sure we were walking away with the package/deal that worked best for us. We would most definitely recommend this location to our friends and family and will be back to purchase our next vehicles in the future for sure. More

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An absolute wonderful experience with Louis and the rest of the team at Klaben. Thank you so much for everything! of the team at Klaben. Thank you so much for everything! More

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They always make you feel like you’re part of the Klaben family. Thank you 🙏🏻 family. Thank you 🙏🏻 More

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Easiest transaction I ever made in buying a car. Klaben Ford goes out of their way to make it convenient for the customer. I am very grateful for the tremendous service and courtesy given to me and Klaben Ford goes out of their way to make it convenient for the customer. I am very grateful for the tremendous service and courtesy given to me and my wife from everyone we worked with at the dealership, thank you! More

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I had an excellent experience with Sales Rep Louis Polos and Klaben. I would recommend Klaben. Polos and Klaben. I would recommend Klaben. More

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