Mark Dwyer | Page 9

The maintenance department could use more help to attend more customers, I think the service could improved. more customers, I think the service could improved. More

by CESARCRTZ1 Verified Customer Verified Customer

Report | Print

Thank you for answering my questions on doing some custom upgrades to my truck and taking care of it quickly. upgrades to my truck and taking care of it quickly. More

by KWTWSJ Verified Customer Verified Customer

Report | Print

Always attentive and great customer service. My issue was resolved quickly and I was offered my upcoming 25k service check at the same visit My issue was resolved quickly and I was offered my upcoming 25k service check at the same visit More

by Angelos Family Verified Customer Verified Customer

Report | Print

Everyone is very helpful and very nice. I could not be happier with my most recent purchase! I could not be happier with my most recent purchase! More

by TOMBEBA Verified Customer Verified Customer

Report | Print

Great service from Brian had my car out within 5 hours would highly recommend for Toyota owners would highly recommend for Toyota owners More

by MARKOURSULESKU Verified Customer Verified Customer

Report | Print

Had to share my experience as it was pretty incredible. The guys at Oakbrook Toyota turned a bad situation into a great one that worked out for everyone! About 5 weeks ago I purchased an Equinox from t The guys at Oakbrook Toyota turned a bad situation into a great one that worked out for everyone! About 5 weeks ago I purchased an Equinox from the dealership. I worked with Gerry Arquines and Ben Swan. The sale was smooth and went well. The process couldn’t have been easier. After a few days we had to take the vehicle to the Chevy dealership because it was leaking wiper fluid due to a crack in the wiper fluid basin. Long story short it needed to be replaced but wasn’t covered under warranty due to damage they identified under the hood. We got the basin replaced but then soon after the check engine light popped on. At that point we started getting nervous as Chevy told us that the underlying issue was due to some damage from an accident the vehicle was in prior to us purchasing it. We gave Oakbrook Toyota a call and without hesitation Gerry had us bring back the Equinox for Toyota to take a look at. After having the service department take a look it was determined that the issue needed to be looked at by Chevy. Without hesitation Gerry offered us a loaner and had the Equinox sent to the Chevy dealership for them to take a look. There was additional damage/issues identified by Chevy on top of the problem that was causing the check engine light. Gerry didn’t want my family in an SUV with safety issues and with issues caused prior to us purchasing it. He was going to get the issues fixed for us which was amazing. When Chevy went to fix the car there was additional body damage identified which could have potentially impacted any sort of warranty or insurance claim down the road for us. This of course wasn’t the news anyone would have wanted to hear but that bad news didn’t last. My wife and I couldn’t believe what happened next as we were informed that Oakbrook Toyota would let us take the car back and exchange it for a different vehicle. Even though it may have been easier to just pass the vehicle back to us Gerry informed us of the new issues and that we needed to look at other SUV’s. We may not have known the difference but he decided it was the right thing to do. Working with Gerry and Ben we were able to trade in the Equinox this past Saturday and are now in a RAV4 that is amazing and that my wife feels safe driving our two little ones in. When I reflect back on what happened the main thing that comes to mind is that Oakbrook Toyota really values their customers and understands the “big picture”. The integrity, compassion and willingness to help my family and I though a hard situation has likely made me a lifelong customer. I don’t think the word “trust” comes up a lot in a car purchase discussion but I can “trust” Oakbrook Toyota and will be telling my friends, family and people I come across that your dealership is top notch when it comes to service, integrity, honesty and really just good people who are looking out for their customers. I would imagine that things would have turned out differently elsewhere but the outcome and process leading up to it really shows how great Oakbrook Toyota is. Couple final thoughts: - By doing the right thing Gerry and team gained a long term customer who will go out of their way to tell others how they feel about Oakbrook Toyota and what they stand for - We were really impressed with how easy the sales/financing process was. Huge shout out to Ben Swan who was really helpful and clearly a great asset to the dealership More

Report | Print

I brought my car in to fix a flat tire and told them i was on a time crunch. The could not get it done within four hours. The service department and technitions are a bunch of xxxxxxxx was on a time crunch. The could not get it done within four hours. The service department and technitions are a bunch of xxxxxxxx More

Report | Print

Stand up fellas work here. They strive to do the right thing which is rare in a car dealership. I only wish they could have done quality control on their repairs. thing which is rare in a car dealership. I only wish they could have done quality control on their repairs. More

by NATEUM Verified Customer Verified Customer

Report | Print

Cancel all my appointments, I hate Toyota. Keep my appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all More

by SHADOW140 Verified Customer Verified Customer

Report | Print

All work was done to my satisfaction. All is working well. All the personnel I worked with were very good. I would recommend them to all. Thanks again! well. All the personnel I worked with were very good. I would recommend them to all. Thanks again! More

Report | Print