Matt Otis
Matt Otis at Rick Hendrick Chrysler Dodge Jeep RAM Duluth
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Matt Otis | Page 11

Assistant Service Manager

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

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4.0
320 Reviews
4.0

320 Reviews

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320 Reviews of Matt Otis

December 20, 2021

Dealership Rating
Employee Rating

My radio worked before the service appointment did not after the service appointment then the dealer tried to charge me to diagnose the radio and then try to charge me to replace the radio. More

by Tw_ATL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Darrell Wilson, Montae Williams

Jan 07, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

December 16, 2021

Dealership Rating
Employee Rating

The team is very friendly. It was my first time at service and they guide me in to the process. Excellent communication and service More

by kmorenobeltran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Chavez

Dec 17, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

December 14, 2021

Dealership Rating
Employee Rating

Best for financing and trade in for good rates ,,do you want good quality car go to Rick Hendrick Chrysler dodge Jeep ram located in Duluth More

by Dedie shimiye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 11, 2021

Dealership Rating
Employee Rating

Lamonte was Very helpful and ready to answer any questions and concerns I had. Even when I left my garage opener in the rental car he hopped right on it ! Most definitely will be back. More

by CHULEY001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Montae Williams

Dec 16, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 08, 2021

Dealership Rating
Employee Rating

I was reached out to daily for updates and put my mind at ease. I always knew the status of my vehicle so I wouldn’t have to question the dealerships abilities. Nice work. More

by Alijah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Chavez, Bobby Reese

Dec 10, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

December 06, 2021

Dealership Rating
Employee Rating

If I could have given below zero I would have.It was one of the worst experiences I have ever had.I felt like I had been scammed.I would not ever suggest anyone would go there. More

by wareteresa39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Aleshia Kincade

Dec 21, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

December 02, 2021

Dealership Rating
Employee Rating

Awesome timely service. No complaints nice people. Good good good good good good good service More

by omarlondon42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 28, 2021

Dealership Rating
Employee Rating

You know honestly this is one of those places and there aren't many today that deserves an AAAA+ rating, when I arrived i didn't have an appointment but I received the same great customer service as if I More

by Maurice11764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 26, 2021

Dealership Rating
Employee Rating

Glad that they fixed my recall. Sad that they could fix what another dealership did. They said it would cost just to look at it which was almost $200 and only to look not to fix. More

by l.flowers39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

November 26, 2021

Dealership Rating
Employee Rating

I was in and out the work done they informed me that as it was being done More

by JOSEPHFULLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Jorsling, Dmitry Ward

Nov 30, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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