Matthew Edwards | Page 2

Toyota of Scranton responded

JEISSONCASTROC, Thank you for your wonderful review! We are delighted to hear that you received excellent service and that our team was able to make the process easy and comfortable for you. Providing clear communication and a welcoming experience for all our guests, including our Spanish-speaking customers, is very important to us. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOE.TUTMOSES, Thank you for taking the time to share your experience! We are very pleased to hear that you found our team courteous, friendly, and attentive throughout your visit. Keeping our guests informed during the service process is an important part of providing a great experience, and we're glad our team kept you updated every step of the way. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi John, Thank you for sharing your experience! We’re so glad to hear Matthew provided polite and professional service, answered all of your questions, and kept you informed throughout your visit. Clear communication and keeping our guests updated are so important, and we appreciate you recognizing his efforts. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

YARIROD, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been polite, respectful, and attentive to your concerns. Providing that level of care to our guests is very important to us. Thank you for choosing Toyota of Scranton. We look forward to assisting you again whenever you need us! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

BUBANDJILL, Thank you for taking the time to share this — what a great compliment. Matt truly is passionate about Toyota, and it shows in the way he treats our guests. We’re glad you felt the professionalism, courtesy, and care from start to finish. Comments like yours reinforce exactly why we do what we do. We appreciate your trust and look forward to being here for you whenever you need us. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JIMCANUCK, Thank you for the kind words and for choosing Toyota of Scranton for your service needs. We’re glad you enjoyed the facility, found our team knowledgeable, and felt well taken care of—that’s exactly the experience we aim to provide. We’re also happy the snacks and drinks made your visit a bit more comfortable. We truly appreciate your feedback and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

NAJMA_KASHIF, Thank you so much for sharing your experience with us! We’re glad to hear you found our team polite, caring, and knowledgeable — and that your service was completed in a timely manner. We truly appreciate your feedback and look forward to assisting you again in the future. 😊 -Team Toyota of Scranton

Toyota of Scranton responded

MASTERCASTER29, Thank you so much for sharing your experience! We're glad to hear the team worked right alongside you to make sure you were comfortable with your purchase. Congratulations on your new 2025 Toyota Tundra — what a fantastic truck! We truly appreciate your trust in us and look forward to welcoming you back again when the time is right. Enjoy every mile ahead! Warm regards, The Sales Team Toyota of Scranton