Melissa Sinapi
Melissa Sinapi at DCH Wappingers Falls Toyota
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Melissa Sinapi | Page 3

Sales Consultant

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
178 Reviews

Melissa is a longtime resident of Hopewell Junction.   After majoring and receiving her degree from Pittsburgh in Business & Travel Industry, she spent the next 15 years fulfilling people’s desire to see the world…and even managed to rack up an impressive list of wonderful vacation memories of her own.   Melissa is the proud mother of four wonderful children; 2 boys, Peter & Louie and 2 girls, Adriana and Vanessa. While raising her four children, Melissa still managed to fulfill her position as travel consultant as one of the first telecommuters in her large firm.   Melissa joined the DCH team approximately six years ago, knowing that her experience in working with people would translate seamlessly to the automotive industry. (She was correct!)   When away from work, Melissa enjoys spending time with her family, cooking, movies and reading.   “I enjoy that face-to-face process of working with customers. It’s comfortable for me…and it ensures that they receive the attention

Dealership Experience

13 yrs, 1 mo

Languages Spoken

English English

4.8

178 Reviews

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178 Reviews of Melissa Sinapi

December 10, 2022

Dealership Rating
Employee Rating

I worked with Melissa and she was fantastic. She was attentive and always was in communication with me even after I drove away with my car. Best service! More

by feleciabhadai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like Melissa went above and beyond to assist you and provide you with great service. We look forward to working with you again in the future!

December 06, 2022

Dealership Rating
Employee Rating

The people working at the wappingers dealership are always friendly and eager to help customers. There is always someone there to help and answer questions. More

by feleciabhadai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg

Dec 07, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We truly appreciate your kind words and look forward to working with you again in the future!

December 03, 2022

Dealership Rating
Employee Rating

Easy to deal with, no pressure or hassle. They always are willing to go the extra mile. Melissa is a great salesperson!!! More

by DALELAG
Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell

Dec 05, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

Dealership Rating
Employee Rating

They never did my oil change when it went in for my 6 month service. The only thing they did was tire rotation and checked multi point so I’m gonna go 1 year without an oil change and it still took 1 hou More

by EBECKER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daryl Callahan, Kurt Kueshal

Nov 08, 2022

DCH Wappingers Falls Toyota responded

Mr. Becker, I'm very sorry to hear of your experience. I'm also sorry the Toyota care services, and general Maintenace was not explained to you. Your vehicle has full synthetic oil and is required to be change 10,000 miles or one year. The correct service was done on your truck for the time and milage which was 6 months and 2,703 miles. The schedule looks like this 5, 10, 15, 20 ,25........ exc these are the intervolves and they are as followed tire rotation, MPI and check over, follow by oil change, tire rotation, MPI and check over.........this repeats itself thought-out the entire life of the vehicle. Hopefully this helps. Please contact me to explain more if needed. thank you, Ben Carlson Fixed Operations Manager 845-296-4261

Nov 08, 2022

DCH Wappingers Falls Toyota responded

Correct, one thing to keep in mind is that the service reminder light will come on every 5,000. Remember this is for service, not just an oil change.

Nov 08, 2022

EBECKER41 responded

Then I guess I only need my oil changed once a year for the life of my truck. That will save me a bundle. They never explained that I was just told 5000 miles or 6 months. Thank you for the reply

November 04, 2022

Dealership Rating
Employee Rating

Melissa was great! Very helpful with vehicle prep, registration, insurance and trade in. Returned calls promptly. More

by AMY.T.MATTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg

Nov 07, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 23, 2022

Dealership Rating
Employee Rating

buying cars and trucks for 20 years at this dealership it's always been great . More

by DMHM92
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, David Kolozy, Dylan Abell , Naeem Randall

Oct 24, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 09, 2022

Dealership Rating
Employee Rating

It's clean and they do everything they can to make a good deal for you . More

by burnettkevin001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 09, 2022

Dealership Rating
Employee Rating

Melissa was fantastic. She took the time to find me a car that I love, worked with my difficult schedule and made it work! She was patient, kind, and provided amazing custo More

by Spapale22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2022

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words and look forward to working with you again in the future!

August 02, 2022

Dealership Rating
Employee Rating

I was very happy with everyone I incounterd they were very professional and open about thes sale I would use them again More

by SH9536
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Naeem Randall

Aug 03, 2022

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! We're so happy you had such a great experience at our dealership!

July 29, 2022

Dealership Rating
Employee Rating

The receptionist was very sweet. My sales associate Melissa was a tentative and always there when I had any questions. Overall great experience More

by Scott hegmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Michael Newsham , Female receptionist

Jul 29, 2022

Scott hegmann responded

Highly recommend DCH Toyota

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