Michael Klaben | Page 4

Everyone at the dealership is always very attentive and easy to talk to….From Mr Klaben to Stacy in Sales to the maintenance Department, Highly recommend this dealership. easy to talk to….From Mr Klaben to Stacy in Sales to the maintenance Department, Highly recommend this dealership. More

by TACTAC56 Verified Customer Verified Customer

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The staff at this dealership listen and work well with you to get you the vehicle you are looking for at a price you will be happy with. you to get you the vehicle you are looking for at a price you will be happy with. More

by taunam330 Verified Customer Verified Customer

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Exceptional people who are always doing everything they can to make sure you are taken care of and completely satisfied. can to make sure you are taken care of and completely satisfied. More

by RVIENN Verified Customer Verified Customer

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I have purchased multiple vehicles from this dealership and have always been treated so very well. Every staff member at Klabens is way above the norm. Prices are competitive, service is impeccable, staff and have always been treated so very well. Every staff member at Klabens is way above the norm. Prices are competitive, service is impeccable, staff is professional and welcoming. More

by smn3 Verified Customer Verified Customer

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I had a fantastic experience working with Chuck, Michael Schmidt, michael klaben. From start to finish, they were professional, transparent, and genuinely helpful. They took the time to explain all of my op Schmidt, michael klaben. From start to finish, they were professional, transparent, and genuinely helpful. They took the time to explain all of my options clearly, answered every question with patience, and made the financing process smooth and stress-free. I felt confident in my decisions and truly went above and beyond to ensure I left happy. I will continue to buy every vehicle from Klaben Ford/lincoln of Warren OH. More

by robert@resboom.com Verified Customer Verified Customer

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Dominic,Chuck, Ryan and Michael very very pleasant and knowledgeable. Very easy to talk to and we felt as ease with each of them. We had a very pleasant experience at Klaben Ford. Definitely will recomme knowledgeable. Very easy to talk to and we felt as ease with each of them. We had a very pleasant experience at Klaben Ford. Definitely will recommend them. More

by mglasota Verified Customer Verified Customer

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Gary James is a great salesman and very easy to work with. The best experience I have ever had buying a car. with. The best experience I have ever had buying a car. More

by jwright39 Verified Customer Verified Customer

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Klaben Ford is by far the best auto dealer in the Mahoning Valley! Mike Sr. and Michael Jr are two of the nicest most professional people you could ever want to meet! Both Chuck Potashnik in sales Mahoning Valley! Mike Sr. and Michael Jr are two of the nicest most professional people you could ever want to meet! Both Chuck Potashnik in sales and Ryan Theis in finance were so great to work with and answered every question we had about my new purchase and the follow-up was first level!! More

by ktweily52 Verified Customer Verified Customer

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Disappointing first experience with Klaben of Warren. This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures v This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures via text so I scheduled a test drive on Thursday evening. When I walked in, I asked a salesman for the salesman that I was communicating with and his response was “ Oh he quit” and smiled then proceeded to find my salesman. After the test drive, the salesman advised the vehicle needs inspected by their techs to ensure there wasn’t any major issues. He told me if any were discovered that it wouldn’t increase the price but the dealership would repair the issue. I asked when the inspection would be completed and he replied… hopefully Friday or Saturday. At this time, the dealership was closing so not wanting to keep them past store hours, I gave him my VIN # on my current vehicle so he could run numbers on a trade in then left. At this point It was my belief I would possibly purchase the truck pending any large repairs. I never heard from Klaben on Friday so I texted and called Saturday without an answer. My call was returned and to my disbelief.. I was told the vehicle had been sold on Friday. My immediate reaction was “how”? I was told another customer bypassed the inspection process and bought the truck as is. It felt like the rug was pulled out from underneath me as I was under the impression we were in early stages of negotiating and they were crunching numbers on my trade in. On Klaben’s site, there mission statement reads…. “ We strive to give you the experience you deserve. At our dealership, we make it our goal to provide our customers everything they need for a quality car buying experience “. In my opinion this couldn’t be farther from truth. My first experience with Klaben of Warren seemed dishonest and also seemed they practice unethical sales methods. I’m not sure if situations like mine happen often but it felt like I was screwed over and they had no respect for me and didn’t have any integrity. Not sure if this was the fault of the newer salesman that helped me with lack of communication with his co workers or this sales method that is coached by the sales manager or possibly the sales culture at this location. More

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Appreciated being able to work with Mr. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. Klaben directly without the typical dealership middleman routine, with Dominic being more than accommodating in every way. More

by kevjones722 Verified Customer Verified Customer

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