Michael Lilley
Michael Lilley at Mercedes-Benz of the Woodlands
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Michael Lilley | Page 2

Sales Manager

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Michael Lilley

March 31, 2023

Dealership Rating
Employee Rating

Trent was so informative and helpful when it came to purchasing my vehicle. As soon as I found the vehicle that I wanted to purchase he did everything in his power to help me finalize the deal in a time More

by Sarahruth0125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erich Beasley, Trent Hjuler , David Gonzalez , El Hadji

Apr 02, 2023

Mercedes-Benz of the Woodlands responded

Congratulations on your new vehicle! We are so glad that Trent had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

February 27, 2023

Dealership Rating
Employee Rating

Everyone we worked with from sales to finance were pleasant, attentive, and accommodating! It was truly a wonderful experience from start to finish. Thank you to Mercedes-Benz of The Woodlands! We wou More

by Diminer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paula Alpha, Anthony Surface

Feb 27, 2023

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

February 21, 2023

Dealership Rating
Employee Rating

Best experience Ive had purchasing a vehicle! I really appreciated how genuine, humble and thorough Trent was through the whole process. Amazing job!! More

by KSal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2023

Mercedes-Benz of the Woodlands responded

Thanks for sharing about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

February 21, 2023

Dealership Rating
Employee Rating

Love the car even better are the people advising and servicing the cars always very friendly even when i take so much of their time More

by terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

terry responded

best all around

November 07, 2022

Dealership Rating
Employee Rating

Trent was awesome from the moment i walked through the door, absolutely efficient and trustworthy! continues to provide excellent service! More

by Krystal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Hjuler

Nov 08, 2022

Mercedes-Benz of the Woodlands responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trent and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 03, 2022

Dealership Rating
Employee Rating

Katherine is the absolute best! She is on point and so knowledgeable. So detailed, and very kind. She actually cares. Best sales experience I’ve ever had at a dealership. She is the More

by Tamara Bradshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2022

Mercedes-Benz of the Woodlands responded

Tamara, We are very happy to have provided you with such a positive experience! Katherine and our team sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

October 30, 2022

Dealership Rating
Employee Rating

Everyone in the dealership we encountered was extremely pleasant and helpful. Nina was very courteous and patient with helping us find the exact car we wanted. More

by Leigh Darby
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nic Botusan , Nina Galateanu

Oct 31, 2022

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

October 30, 2022

Dealership Rating
Employee Rating

Very nice folks to deal with, no nonsense friendly atmosphere easy car buying experience. Sam and Mike were great! More

by Les
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Alpha , Sam Kraim

Oct 31, 2022

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

September 26, 2022

Dealership Rating
Employee Rating

The best of the best! !! Trent is a proverbial SUPERSTAR!! He and Mike are excellent to work with and make this such an excellent experience!!! More

by HEAVENSCAPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 26, 2022

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words for Trent and Mike, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

September 03, 2022

Dealership Rating
Employee Rating

Avoid this place! He acted like he was giving me a discount on the sticker price and then when the numbers were typed out they were charging me $3600 over the sticker More

by :)
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcos Morales, Luis Osawa

Sep 08, 2022

Mercedes-Benz of the Woodlands responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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