Michael Lilley | Page 4

Everyone is very professional and the customer service is impeccable. Enjoyed my visit to the dealership impeccable. Enjoyed my visit to the dealership More

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Awesome experience from service Valets, to service managers to sales team. This group delivers a very fast, friendly and efficient service and sales experience. managers to sales team. This group delivers a very fast, friendly and efficient service and sales experience. More

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🤗Katherine is not only an amazing and outstanding salesperson but she is a beautiful Lady! She was so caring, courteous and professional! Manager Michael and Finance Manager Paula will put in the wor salesperson but she is a beautiful Lady! She was so caring, courteous and professional! Manager Michael and Finance Manager Paula will put in the work for you to get you in the car thar you want! They were so awesome! Erich will always be informative, friendly and very well dressed when you see him. Shop here! This dealership will go over, above and beyond to get your deal done! My husband and I had the best experience at this dealership! Everyone was so very nice to us. Katherine we will be back to see you when we buy our next Mercedes. Thanks again for your untiring exceptional service you gave us! More

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We had a wonderful experience working with Martin Korn and purchasing our new vehicle from MBOTW. and purchasing our new vehicle from MBOTW. More

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Everyone at Mercedes-Benz of the Woodlands is superb! We dealt with people in Sales, Finance & Service. All went above and beyond the call of duty. Shout out to Mike Lilley, Richard Harper and many others. dealt with people in Sales, Finance & Service. All went above and beyond the call of duty. Shout out to Mike Lilley, Richard Harper and many others. If service is needed a loaner car is available. If you choose to wait they have a very nice sitting area, drinks, snacks and USB provided. Thank you Mercedes of the Woodlands for making all areas of the car experience exceptional!!! More

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Hands down the best sales, service department, finance experience, & management team I have ever experienced! The attention to detail is amazing and second to none throughout the entire process. Sam Krai experience, & management team I have ever experienced! The attention to detail is amazing and second to none throughout the entire process. Sam Kraim & Michael Lilley were incredible in detailing the car and knowing the benefits vs the competition. Gaston is our service representative and a main reason why we purchased our 2nd car at Mercedes Benz Woodlands. More

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Great Service! and very professional service staff advisors! I waited at the dealership in the lounge area, and it was very comfortable with complimentary beverages and snacks area. advisors! I waited at the dealership in the lounge area, and it was very comfortable with complimentary beverages and snacks area. More

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Great Service from every member of the team. All in All a great purchase experience. a great purchase experience. More

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Anthony was courteous, professional and very patient through the buying process. The process was quick and fair. I will highly recommend MBOTW to my friends and family through the buying process. The process was quick and fair. I will highly recommend MBOTW to my friends and family More

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From the moment I walked into Mercedes-Benz of the Woodlands I was instantly met by one of the members of the sells team, Manny Hiotis. Manny went out of is way to explain the difference to me between Woodlands I was instantly met by one of the members of the sells team, Manny Hiotis. Manny went out of is way to explain the difference to me between each different Mercedes classes. After explaining to Manny that I loved the A class 2021. Manny went out of his way to find a new A 220 that hadn't even been set out on the lot of the dealership. Before I got in Manny stated, "you will not find a single car like this one on our sales lot." and boy was he right. I instantly feel in love. After going through financing I was told that the car I choose was a certified pre-owned Mercedes that was only used for test drives on the lot. The only problem we came along was that because the car had not gone through the entire certification process and I would have to pick it up the next day anytime after twelve pm. That day Manny hooked me up with a 2018 CLA Mercedes to drive in the mean time. The next day I called and spoke with Manny, unfortunately it seems that the car again would not be completed until the next day due to a vast amount of cars being serviced (3 days post purchase). After this happened I was able to reach out to the New car sales manager, Micheal Lilley to handle my concerns. Micheal instantly took control and told me he would work on fixing the situation. At around 5:00pm I received a call that they where able to get all of the inspection done that day and I would be able to pick it up. Coming into the dealership my car looked beautiful it was set out on the show room floor with a large red Bow placed on top, given two Mercedes-Bens baseball caps, and was thoroughly explained each/every technical detail by Micheal Thomson. Again, I want to say thank you to the team at Mercedes of the Woodlands working so diligently through this process. More

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