Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln
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Mike Brandvold | Page 17

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
881 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

31 yrs, 11 mos

Industry Experience

37 yrs, 10 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

5.0

881 Reviews

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881 Reviews of Mike Brandvold

September 07, 2022

Dealership Rating
Employee Rating

My car has been in the shop three times. The team promptly noticed and stepped up to addresss my concerns More

by RENEE_RICHARDSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Service manager. Steve I believe was his name.

Sep 08, 2022

Klaben Ford Lincoln responded

Renee, Thank you for taking the time to provide your honest feedback and for the positive team comments left as well. We share this with our entire team and reflect on its content. We then us it for coaching, counseling, and celebrating. It was nice to speak with you again over the phone and your additional detailed feedback really added clarity to where we let you down. It is my responsibility to personally apologize and the find a resolution that sufficiently makes right the situation we created. I look to resolving your concerns during your upcoming service visit. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

September 04, 2022

Dealership Rating
Employee Rating

Prompt and quality service, repairs met expectations. All of the staff, I had contact with, were friendly and helpful. More

by John D'Agati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2022

Klaben Ford Lincoln responded

Hello John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2022

Dealership Rating
Employee Rating

As always great service and follow-up. I have been going to Klaben for years and Joe is great to work with. More

by MMVALENTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

Sep 02, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 26, 2022

Dealership Rating
Employee Rating

We always have our service done with Mike B Very attentive and trustworthy He looks out forvus More

by Shafflo2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 30, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 19, 2022

Dealership Rating
Employee Rating

Amazing experience! Bo is top-notch and genuinely cared about every detail! Bravo Klaben Ford. I will be back for every future vehicle. Denise in finance was the best as More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz, Bo Stewart , Denise Miller

Aug 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

August 18, 2022

Dealership Rating
Employee Rating

First class service with an appreciation of the value of time. Also arranges the appropriate service needs to my personal driving history. More

by jarmstronglawyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 23, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 18, 2022

Dealership Rating
Employee Rating

We come to Klaben Ford because they are honest, friendly, fair, and treat us like family !! More

by Randy Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Lewin

Aug 20, 2022

Klaben Ford Lincoln responded

Hello Randy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 16, 2022

Dealership Rating
Employee Rating

Mike was a blessing! !! He helped with everything on my warranty and I left with paperwork showing what was done and next time to come in More

by johnmiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose , Mike the service manager is who I was looking for!

Aug 19, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 13, 2022

Dealership Rating
Employee Rating

I can't say enough about the great customer service I received from Mona at Klaben Fords service department. She went above and beyond my expectations. My Escape had a recall on the engine block. Kn More

by funsun9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

Aug 16, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

August 05, 2022

Dealership Rating
Employee Rating

They did an amazing job in and out in no time Joe was very thoughtful and knew I was busy at my job he actually called me to remind me a second time to not forget to pick my car up More

by Andria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2022

Klaben Ford Lincoln responded

Hi Andria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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