Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold | Page 18

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
1,034 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

33 yrs, 11 mos

Industry Experience

39 yrs, 10 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,034 Reviews

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1034 Reviews of Mike Brandvold

April 25, 2024

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Employee Rating

Klaben Service did a great job getting my car in for service timely, identifying and correcting the issue and cleaning my car to a showroom sparkle! Klaben Sales and Service are the best! Thanks! More

by Sanibelstar
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline , Chip (car pick up) Greg (test drive)

April 16, 2024

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Came in to get a oil change on my F-150 and wanted to know my options are with my lease. They took the time to listen to my thoughts and ideas on what we can do to get me into another Ford product. After More

by Rick Freund
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, Kyle Crowe , Clayton Russell

April 13, 2024

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Mike was awesome. The car was done within a day. Everything is in working order. More

by T.J. Price
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Recommend Dealer
Yes

April 11, 2024

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I have a client of Klaben Ford for many years for the sole reason that I am very satisfied with especially Michael Brandvold, my service advisor who explains well, gives good and trustworthy advise.. More

by awierman
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Recommend Dealer
Yes

April 09, 2024

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The people are great. What’s not so great is when you buy an expensive extended warranty and get told the part in question is not covered. Mind you the vehicle only has 32 More

by arnoldnick97
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, David Mitchell, Kristin Bruner , Angela Mazzagatti

April 08, 2024

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As always, it’s a pleasure to work with Mike. He explains everything so well, spending time to be sure I understand what work should be done, and the work that was done is always what’s needed. I More

by CAWW0456
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Recommend Dealer
Yes

April 08, 2024

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Mona Crooks is always on time with her appointments and keeps you updated on progress. She is friendly and very professional. It is a pleasure to work with her. More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

April 01, 2024

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Mike Brandvold and the entire Ford servcie team are exceptional. Have always taken great care of us and our vehicles! I cna trust that their recommendations are genuine and pricing is appropriate. More

by EMAGLOTT
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Recommend Dealer
Yes

March 31, 2024

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Once again another great experience at Klaben! Found my favorite salesman Chris Moldas told him what I wanted and needed and he came through as always. Have been enjoying another new vehicle!! More

by JLEFDA
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas , Angela Mazzagatti, Tyler Schultz

March 22, 2024

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In the end all worked out. They had our call for 26 days. We are happy with the outcome More

by jdebold52
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Recommend Dealer
Yes
Mar 23, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for positive marks left. We ask for our customers insight because it means a great deal to us. It allows us to know where we are succeeding and provides us with take aways in areas needing reflected on for improvement. Although a 4 star rating means we did well, it also says we could have done some things better. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests experiences and delivering the level of service they deserve. I apologize for the length of time we kept your vehicle during your recent visit and empathize with your disappointment as a result, no excuses. We have reviewed and discussed some of the delays and how we could have been more efficient in resolving your repair concerns. We appreciate your loyalty and look forward to serving you in the future as we continue working hard to maintain our relationship and restore your full confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

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