Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold | Page 53

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
1,036 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

34 yrs, 1 mo

Industry Experience

40 yrs

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,036 Reviews

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1036 Reviews of Mike Brandvold

July 02, 2020

Dealership Rating
Employee Rating

RELIABLE DEALER ; SERVICE PERSONAL EXCEPTIONAL.WE LOVE KIM . Klaben dealership is honest, reliable, and processes the luxury of integrities' and my wife and I enjoy the coffee & restroom facilities while awai More

by wilsonwlathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram , Brandon Brinko, Nick Johnson

June 29, 2020

Dealership Rating
Employee Rating

Klaben is my personal choice. I have been a customer for over 20 years. The sales and service department is second to none; specifically JC Crawford and Mike Brandvold. More

by ETMOD
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christine Klaben , JC Crawford

June 27, 2020

Dealership Rating
Employee Rating

I love the Klaben, they treat me like family. I always get to service and a great price on my parts and repairs and I know it's done right. More

by 7TEDDYBEAR61
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Don Batten, Loretta

June 26, 2020

Dealership Rating
Employee Rating

Brought my F-150 in and once again Mike B. was efficient, friendly, and knowledgeable. A recall and my regular maintenance was a breeze. Thank you Mike and Chris in sales! More

by Sprague88
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Roscoe Woodberry

June 23, 2020

Dealership Rating
Employee Rating

My daughter is off to med school and needed a reliable car. I contacted awesomeness Maximus( Chris Moldas) great salesman have bought several vehicles from him. Found a great escape low mileage and a grea More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Richard Klaben, Christine Klaben , Terry Colbert

June 19, 2020

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Employee Rating

The dealerships gives me affordable, good deals on cars. I been buying cars from this car dealership for the last 10 years. Everytime they give me an great deal. More

by jm.Dinky
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Artie Gissinger, Tom Alcorn, Christine Klaben , Don Batten, Brandon Brinko, Nick Johnson, Steve Workman

June 17, 2020

Dealership Rating
Employee Rating

I have dropped the car off twice to have the drivers side head light replaced, moisture had gotten inside the light. We are dropping it off for a third time. The service personnel have been polite, courteous More

by DWHERD
Recommend Dealer
No

Other Employees Tagged: Brandon Pritchett

Jun 28, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback, as well as the positive comments/marks for our team members. We take the opportunity each time we are given our customers insight to share it with our entire team and reflect on it's content. This allows for us to effectively coach, counsel, and celebrate with them, using our internal transparency as a driving force for improvement. We let you down on two occasions, causing the inconvenience and frustration you expressed, no excuses. I am thankful for our conversations allowing for our resolution of your concerns, but more importantly the opportunity to restore your confidence in us. We appreciate the long distance you travel for us to service your vehicles. The team has shared the steps missed and ways we could have prevented all of this. Our customer first culture has gained useful knowledge and through an empathetic approach we will continue raising the bar on the level of experience you and all of our valued customers receive. Thank you again for your feedback and as we discussed, I and the entire Klaben Team remain at your service and look forward to seeing you next visit. Sean Bradford - sbradford@klaben.com

June 12, 2020

Dealership Rating
Employee Rating

Outstanding, Easy, Great price, excellent car, the best! Klaben is without a doubt the best dealership I have dealt with in my 52 years of buying cars. This is our third new car in the last 9 1/2 years purc More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Christine Klaben

June 09, 2020

Dealership Rating
Employee Rating

A very pleasant experience. I worked with Mike, a service writer. Got my car cover using point reward points. He was very knowledgeable, and courteous. I also spoke with Carl, the service director. More

by readingbabelfish
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian

May 26, 2020

Dealership Rating
Employee Rating

I don't remember the names of those who helped me, but each person.... 1. Listened to my concerns with care 2. Gave me appropriate feedback 3. Was kind and professional Listed 1. 2. 3. as most impor More

by Nancy
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Brandon Pritchett, Tyler Schultz

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