Mike Pierce | Page 3

Big Star Cadillac made it easy buying our 2021 Cadillac and again with our 2025 Cadillac! Definitely great and easy to work with! and again with our 2025 Cadillac! Definitely great and easy to work with! More

by Keturah Sanders Verified Customer Verified Customer

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Excellent service with a lot of attention to the detail and qualit of customer needs.. Great personality and qualit of customer needs.. Great personality More

by emilianwhite Verified Customer Verified Customer

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Lisa Velasco did a fantastic job of accessing our needs and ensuring a smooth sales experience during a very busy time of year. She was extremely skilled at “assuming the sale” that we went ahead and purch and ensuring a smooth sales experience during a very busy time of year. She was extremely skilled at “assuming the sale” that we went ahead and purchased rather than take few days to think about it. Bobby Miller has provided excellent service for years. More

by JLIGGETT Verified Customer Verified Customer

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Great customer service. Excellent Salesperson. This my 8th purchase and/or lease from Big Star. Excellent Salesperson. This my 8th purchase and/or lease from Big Star. More

by AVONNEM73 Verified Customer Verified Customer

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Mark Mauricio was unbelievable. He helped me remotely find my dream car with ease and handled the delivery flawlessly. I recommend Mark for anyone interested in purchasing a vehicle He helped me remotely find my dream car with ease and handled the delivery flawlessly. I recommend Mark for anyone interested in purchasing a vehicle in Texas. The manager Mike Pierce was very helpful as well. More

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What I expected when buying a Cadillac excellent service definitely returning to this dealership for any of my future purchases. definitely returning to this dealership for any of my future purchases. More

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

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On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying the car, it stayed for reconditioning, and I picked it up on 9/20/24. Before leaving, I noticed a rattle, which I was told was the running board. After driving it home, I realized the issue was a cam phaser problem, and the car also shifted poorly. I reported these issues and returned the car three days later. The cam phaser was fixed, but the shifting issue was ignored. I picked it up on 10/24/24, but the transmission still felt off. After learning about "active learning" transmissions, I gave it time to adjust. However, just 21 days later, the transmission completely failed. Attempts to contact the dealership's general manager have been ignored despite multiple messages left with receptionists. Now, I’m stuck with a $45,000 loan and facing a $9,000 transmission repair. This experience has been deeply frustrating and unprofessional. Key points: I declined an extended warranty due to past bad experiences. Their "170-point check" clearly missed major issues. These problems existed when the car was traded in, leaving me to deal with them. I was offered a trade after only three days but found no suitable options. The car's issues began the day after purchase, well within the manufacturer’s warranty expiration at 70,000 miles. Since the purchase and dropping off the car for the cam phaser/death rattle fix, I’ve only driven the car for 21 days, yet these major issues persist. (RE:From my Google review.) More

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Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More

by FAISALMALIK61 Verified Customer Verified Customer

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Most amazing dealership in Houston. Every one is so helpful. They great you by name when I drive up. Every one is so helpful. They great you by name when I drive up. More

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