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Mike Pierce
Mike Pierce | Page 5
General Manager
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
146 Reviews
146 Reviews
Write a ReviewDealership Experience
10 yrs, 1 mo
Industry Experience
30 yrs, 2 mos
Specialties & Trainings
Dealership Management, and Creating customers for life
146 Reviews of Mike Pierce
September 01, 2024
Great service very knowledgeable staff and the coffee machine was very nice. I am sold machine was very nice. I am sold More
by shawn.m.muir
Verified CustomerOther Employees Tagged: Keith Mujica, Ainsley Roark, Raven Rasberry, Matthew Purvis
August 17, 2024
Mayo was so helpful and very respectful. He went beyond what was necessary to help us and make sure we had the best experience possible. He has followed up with us to make sure all is still He went beyond what was necessary to help us and make sure we had the best experience possible. He has followed up with us to make sure all is still good.Excellent customer service! More
by MOIJO
Other Employees Tagged: Keith Mujica , zzCyron zzMayo
August 09, 2024
Lisa Velazco and Mike Pierce are the best to work with, super smooth process from the start, highly recommended!! I’ll be coming back for tye 25’ model super smooth process from the start, highly recommended!! I’ll be coming back for tye 25’ model More
by phcustoms2014
Other Employees Tagged: Lisa Velasco, Keith Mujica
August 07, 2024
this review is just about service or bettewr said LACK OF WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now wi WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now with only 1300 miles. they said they ordered 70 parts to fix it that took 2-3 weeks. then while driving it back to me same problem developed again car returned to dealer for mpore service. all of what I know to this point is from ME reaching out, the customer. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT, but the few texts I have received was asking me to RATE theit dealership & if I can't give them a 5 to please call the name listed on the text!!! I am a disabled veteran senior citizen who has been around a long time but I have never had such TERRIBLE SERVICE with a car dealership!!! I WOULD NOT RECOMMEND THIS DEALER TO ANYONE!!!!! More
by tundra2015
Other Employees Tagged: Vennie Trevino
July 01, 2024
As always Bobby does an outstanding job i get in and out promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. More
by granados.ram
Other Employees Tagged: Amie Gulli, Ruben Cauton, Kelly Wilson, Iriam Diaz, Kevin Sonnier, Bobby Miller, Raven Rasberry , zzJune zzBarron, zzDaisy zzGutierrez
June 28, 2024
This is the best dealership I have ever done business with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. No Pressure. They were problem solvers... helping me replace my old car with a new one. I would rank their service department a 10! They always put me in a loaner car which is a big plus. And they explain what needs to be fixed, and why it's important, and they do the repair right the first time, at the right price. I have found my dealership for life. More
by JORDANPINCU
Other Employees Tagged: Phillip Connor, Iriam Diaz, Kevin Sonnier, Ainsley Roark, Vennie Trevino, Daniel Wood
May 29, 2024
Mark made me feel welcome and helped me chose a car that’s fits me. He listen and even was extremely patient with me. I would definitely recommend for anyone to go to mark. Great job. Big star !!! that’s fits me. He listen and even was extremely patient with me. I would definitely recommend for anyone to go to mark. Great job. Big star !!! More
by Nicholas199806
Other Employees Tagged: Mark Mauricio, Daniel Wood , zzJune zzBarron
May 21, 2024
My salesperson was awesome and very knowledgeable. I’m so excited to be a part of the Cadillac family now. I’m so excited to be a part of the Cadillac family now. More
by Kim Duraso
Other Employees Tagged: Benito Sanchez , zzJune zzBarron
May 07, 2024
Mark Mauricio was great to work with—Honest, personable, communicative, respectful of my time, professional, no hidden agenda or pressure. Kelly Wilson ensured my financing preferences were honored, Mike communicative, respectful of my time, professional, no hidden agenda or pressure. Kelly Wilson ensured my financing preferences were honored, Mike Pierce made it his priority to introduce himself during the process and Iriam Diaz helped me finalize all documentation in under an hour. This was one of the easiest luxury car buying experiences I’ve had. Greatly appreciate the Big Star Cadillac team! More
by Kayla
Other Employees Tagged: Mark Mauricio, Kelly Wilson, Iriam Diaz
April 29, 2024
Via separate email directly to Mike Pierce, I made it clear how pleased I was with Big Star Cadillac, and the customer support I was provided by Philip Connor !! Philip made my first 'remote' vehicle clear how pleased I was with Big Star Cadillac, and the customer support I was provided by Philip Connor !! Philip made my first 'remote' vehicle purchase seamless by all means. His opinion, integrity, dedication and ability to listen to the customer's needs were entirely commendable. I wouldn't hesitate making an additional purchase or recommending this dealership in the future !! Extremely pleased !! More
by joey.laragione
Other Employees Tagged: Phillip Connor, Keith Mujica
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