Mitch Urbanc | Page 8

All service assistants are helpful, knowledgeable and are pleasant. Good report among the whole team. The MM team works as a team. To assist you and make everything up to my standards. pleasant. Good report among the whole team. The MM team works as a team. To assist you and make everything up to my standards. More

by SAMANTHA 65 Verified Customer Verified Customer

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Mike Murphy Ford is the worst dealership I have ever dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purcha dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purchased the car at another dealership in Morton, but it was sent to MMF since they’re the local Ford warranty repair shop. After a month and a half I called a few times and even stopped in the dealership just to see what was taking so long. They never communicated with me or the dealership I purchased it from. They ignored our calls many of times. After two months went by, the situation wasn’t getting resolved so I emailed them letting them know I would be calling corporate for assistance, since no one at MMF ever kept me in the loop or communicated with me. My car sat on MMF’s lot for nearly a quarter of a year and they didn’t work on it at all. They could not even tell me what the problem was because they probably spent a grand total of 10 minutes on it in nearly 3 months. The service manager, Mitch was very rude and didn’t apologize or explain what was happening. My car was sent back to where it came from apparently because they could not handle the fact that I escalated the situation, therefore they refused to do business with me. This is a very poor dealership and I would not recommend it to anyone. Price may sell cars, but bad attitudes and poor service won’t retain customers. Word of mouth travels fast! A McDonald’s run by 16 year olds at midnight would be more efficient than MMF! I wouldn’t even give them a 1 star, because honestly, a 1 star is a little excessive. More

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Best Ford dealership anywhere! I had called ahead and was met by my sales person ( Anthony Davis)when I got there. I told him what I was looking for and the vehicle was brought to me to drive... by myself. met by my sales person ( Anthony Davis)when I got there. I told him what I was looking for and the vehicle was brought to me to drive... by myself. He sold me my Lincoln MKX that day. My experience at Mike Murphy Ford was great. All departments gave me excellent customer service. More

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Found a truck online that i was interested in, so stopped by (unscheduled). Was helped immediately and Brandon brought the keys out for my family and I to test drive the truck. Really happy with the trucks by (unscheduled). Was helped immediately and Brandon brought the keys out for my family and I to test drive the truck. Really happy with the trucks performance and options. I asked Brandon for a trade-in evaluation, which he promptly got back to me within 30mins, along with a proposal for the truck. Returned a few days later and Brandon held the truck for me so we could close. Scheduled closing and was promptly helped and greeted by too many names to list. Great process and great service. Thank you all for getting my family and me into our new truck! More

by CES FacMan Verified Customer Verified Customer

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Always have a positive experience when I take my cars to :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. More

by MKCHUCKN Verified Customer Verified Customer

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Great service, nice people and not over priced on their maintenance. Mike & his services are the best. I will continue to do business w/him maintenance. Mike & his services are the best. I will continue to do business w/him More

by gail_m_renner Verified Customer Verified Customer

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Mike Murphy team from sales to service - they are all exceptional. Very accommodating to my time schedule and service is completed promptly. They are always happy to see you and jovial, while still b exceptional. Very accommodating to my time schedule and service is completed promptly. They are always happy to see you and jovial, while still being serious about the work that is being done. More

by SAMANtha65 Verified Customer Verified Customer

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Great service once again from a great team. I was quickly welcomed, checked in, and provided an estimated completion time. Work was completed early and thouroughly explained. welcomed, checked in, and provided an estimated completion time. Work was completed early and thouroughly explained. More

by Buzzyone Verified Customer Verified Customer

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This dealership is the best around! I have been a customer for 18 years! Friendly knowledgeable staff, that know their stuff! Wouldn’t go anywhere else customer for 18 years! Friendly knowledgeable staff, that know their stuff! Wouldn’t go anywhere else More

by JBRUDER0 Verified Customer Verified Customer

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Great dealership to work with. Takes the time to make it easy and convenient for me. Made sure I understood what was to be done and did it easy and convenient for me. Made sure I understood what was to be done and did it More

by maroth333 Verified Customer Verified Customer

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