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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
December 09, 2020
Mona did a great job getting the service done on my Explorer. I have been dealing with Klaben service and sales for many years and they always do their best. Explorer. I have been dealing with Klaben service and sales for many years and they always do their best. More
by BILL44224
Verified CustomerOther Employees Tagged: Tom Alcorn, Sean Bradford
December 05, 2020
Great Dealership overall! Our Service Manager is always at the top of his game. We know he has our best interest in mind. We appreciate Mike! at the top of his game. We know he has our best interest in mind. We appreciate Mike! More
by TRCClaflin
Other Employees Tagged: Mike Brandvold, Joe French, Richard Klaben, Christine Klaben, Jennifer Bowen , Don Batten, Mike Cooney, Denise Miller, Mario Palomba
December 01, 2020
The techs are terrible, take way too long to work on a fix and the quality of work is very poor! Sorry to say this but it is what it is. fix and the quality of work is very poor! Sorry to say this but it is what it is. More
by DRJACKSON
Other Employees Tagged: Tom Alcorn
November 26, 2020
Everyone was very professional and polite !! I always love working with Kim. Even during these crazy times. Everyone was very careful and plenty of Poe was available for use love working with Kim. Even during these crazy times. Everyone was very careful and plenty of Poe was available for use More
by Probe91gt
Other Employees Tagged: Mike Brandvold, Kim Wolfram , Tyler Schultz
November 20, 2020
Mona and the team at Klaben Ford service always are helpful, friendly, and keep our vehicles in great shape! I always return for service at Klaben Ford. helpful, friendly, and keep our vehicles in great shape! I always return for service at Klaben Ford. More
by IMSANDYZ
Other Employees Tagged: Mike Brandvold
November 13, 2020
I cannot say enough good things about Klaben Ford. I have been leasing/purchasing cars from them over the past 18+ years and it has always been a very relaxed and enjoyable process. They are a very pro have been leasing/purchasing cars from them over the past 18+ years and it has always been a very relaxed and enjoyable process. They are a very professional and honest dealership to work with and I recommend them to all of my family and friends. More
by melinda.mcelfresh
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Richard Klaben, Christine Klaben , Dave Mott
November 13, 2020
I was pleased with the professionalism that I received in both the sales and financial department. Tim Sterling and Denise Alcorn were informative and efficient in their responsibilities. both the sales and financial department. Tim Sterling and Denise Alcorn were informative and efficient in their responsibilities. More
by C. Williams
Other Employees Tagged: Mike Brandvold, Tim Sterling , Douglas Lewin, Denise Miller
November 08, 2020
Mona is our go to person. She is always extremely knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their w knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their way to help us each and every time we bring our cars in for service. More
by jannmike1978
November 06, 2020
Even though there was an issue during the transition from leasing to ownership of my Escape, I knew my salesperson would eventually prevail. I have gone through two, three-year leases and bought out after t leasing to ownership of my Escape, I knew my salesperson would eventually prevail. I have gone through two, three-year leases and bought out after this recent lease. Also, I have had good experiences with the service department as well. More
by Tom H
Other Employees Tagged: Roscoe Woodberry, Christine Klaben
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