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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
February 14, 2020
Fast, friendly and affordable service I wanted an option added to my vehicle and Klaben was able to do so quickly and affordably. I am really enjoying my new EcoSport. I wanted an option added to my vehicle and Klaben was able to do so quickly and affordably. I am really enjoying my new EcoSport. More
by Bookbug1125
Verified Customer
February 14, 2020
Five Stars I brought my car in for a scheduled maintenance and the team provided me with some knowledge about my car and dealt with an issue that I was unaware I brought my car in for a scheduled maintenance and the team provided me with some knowledge about my car and dealt with an issue that I was unaware of at no additional cost. The complimentary car wash was a nice finish too, no pun intended. More
by Khaled Williams
Other Employees Tagged: Roscoe Woodberry
February 09, 2020
I have been a longstanding customer of Klaben Ford for years because of the friendly and professional employees that work there in New, Used, Service And Collision Center. years because of the friendly and professional employees that work there in New, Used, Service And Collision Center. More
by sandyhengeli
Other Employees Tagged: Mike Brandvold, Artie Gissinger, Richard Klaben, Christine Klaben , Terry Colbert
February 05, 2020
I bought my Lincoln September of 2019 from Doug Carter....AWESOME experience.... I had an oil change done Jan 28th, 2020....Mona helped me out....AWESOME service.... I have absolutely no regrets do Carter....AWESOME experience.... I had an oil change done Jan 28th, 2020....Mona helped me out....AWESOME service.... I have absolutely no regrets doing business with Klaben Ford Lincoln.... I know somebody thats works there, and I have friends who have bought vehicles there... can't go wrong. I will keep going to Klaben for service, and whenever it's time for some new wheels. More
by joeworks4u
Other Employees Tagged: Jennifer Bowen , Doug Carter
February 05, 2020
Quick, Efficient, and Friendly Always a pleasure working with the service department, getting rides to and from work, and getting good service. Klaben Ford has great customer servi Always a pleasure working with the service department, getting rides to and from work, and getting good service. Klaben Ford has great customer service and great people to work with.. More
by Tom H
Other Employees Tagged: Roscoe Woodberry
February 04, 2020
Recall and brake check Very efficient service. Plus I had requested a rental car with no problem. Completely satisfied! I had asked to check my back brakes also as they we Very efficient service. Plus I had requested a rental car with no problem. Completely satisfied! I had asked to check my back brakes also as they were making a noise. Everything was handled. More
by acrz2
January 31, 2020
Great experience as always. They were able to get me a rental even with short notice of needing one. Process was fast and easy. Great job Mona&Joe rental even with short notice of needing one. Process was fast and easy. Great job Mona&Joe More
by LAZANISDANIEL
Other Employees Tagged: Joe French
January 24, 2020
Joe French and the entire service department at Klaben are top notch! Above and beyond every time. I always feel like royalty even though I might not have as much bread and the next person. are top notch! Above and beyond every time. I always feel like royalty even though I might not have as much bread and the next person. More
by Darkreyule
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Tom Alcorn , Brandon Pritchett
January 23, 2020
I have always been treated like a valued customer. I have been very pleased with all parts of this fine dealership. Can’t say enough about all I have met. been very pleased with all parts of this fine dealership. Can’t say enough about all I have met. More
by Joemeter
Other Employees Tagged: Brandon Brinko
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