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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
July 20, 2018
Love dealing with Mona in the service area. Always am treated well at Klaben Ford. Akways professionsk always on top of the problem. Each visit is easy and comfortable. Higly recommend these pro Always am treated well at Klaben Ford. Akways professionsk always on top of the problem. Each visit is easy and comfortable. Higly recommend these prople. More
by FLBURKERT
Verified CustomerOther Employees Tagged: Several others but can't remember their names.
July 14, 2018
Only fixed what was broken. I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding the right solution, without all the upselling and sales tactics. More
by fairyrain826
Other Employees Tagged: Sean Bradford
July 11, 2018
Awesome Job My family has leased or bought over a hundred vehicles from klaben Matt Moyers and Dave Mott took GREAT care of me KLABEN is the only dealership for m My family has leased or bought over a hundred vehicles from klaben Matt Moyers and Dave Mott took GREAT care of me KLABEN is the only dealership for me and my family, THANKS RICHARD KLABEN More
by Daytona
Other Employees Tagged: Mike Brandvold, Christine Klaben, Jennifer Bowen , Dave Mott, Matt Moyers
July 09, 2018
Great service. Advisor kept me informed throughout my appointment. Offered to wash my vehicle and advised of scheduled maintenance which was turned down at the time Advisor kept me informed throughout my appointment. Offered to wash my vehicle and advised of scheduled maintenance which was turned down at the time because of time restraints. Will schedule the maintenance at another date More
by don62
July 08, 2018
Wonderful. It was efficient and prompt- I was well informed by the service person. The brake light was covered by the warranty so that charge was covered but the It was efficient and prompt- I was well informed by the service person. The brake light was covered by the warranty so that charge was covered but the labor was not covered. More
by Badmoonrising44281
July 06, 2018
Battery died Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if i Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if it needed to come back they would request a new battery be put In. More
by traceydennis
Other Employees Tagged: Chris Moldas, Joe French, Artie Gissinger, Richard Klaben, Christine Klaben
July 04, 2018
Service at Klaban Excellent customer service; all mechanical service excellent; Everyone friendly and thoughtful. ; I will return again for service.. A great place t Excellent customer service; all mechanical service excellent; Everyone friendly and thoughtful. ; I will return again for service.. A great place to do business. Thank you! More
by JAW346
July 03, 2018
Great experience as usual We have purchased many cars from Klaben and Mike Cooney over the years . It has always been a good experience. This time we were in and out in no tim We have purchased many cars from Klaben and Mike Cooney over the years . It has always been a good experience. This time we were in and out in no time . Thanks to Mike . More
by GARY.CROY47
Other Employees Tagged: Mike Cooney, Kyle Sott
July 01, 2018
Warrenty / General Srevice As I being from Texas and had made a trip to Ohio and due to operator error, I was have problems with Nav system on my 2017 F-150, I really did not kn As I being from Texas and had made a trip to Ohio and due to operator error, I was have problems with Nav system on my 2017 F-150, I really did not know what to expect from a dealer other than my own. I cannot say enough about the personnel of this dealership, totally surprised on how courteous they were. I felt like I was back at my dealer whom I have 110% faith in, just as if I lived in Ohio and used this dealership for all my transaction. I have been with Ford and its products since 1974 when I bought my first new Ford truck, and do not ever see a change Should anyone have difficulty with this group of representative of Ford and it service personnel must be having an extremely bad day, I feel that should I have even come in, in a bad mood, all my troubles and tension would disappear I want to thank Ford the Company, for having the foresight to employ people of this quality and mindset as their representatives. More
by JIMDDENNIS62
Other Employees Tagged: Mario Palomba
June 30, 2018
Engine light My engine light was on after Klaben performed an oil change . It turned out to be a sensor and another issue .. Klaben took care of me during a very My engine light was on after Klaben performed an oil change . It turned out to be a sensor and another issue .. Klaben took care of me during a very busy personal time with very little inconvenience to me . I highly recommend this dealership and have been an exclusive Klaben only dealership customer for over 30 years. More
by DANAM55
Other Employees Tagged: Richard Klaben, Tom Alcorn , Dave Mott, Loretta
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