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Monica Carpenter

Overview Reviews (42) Inventory (151)

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Monica Carpenter

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Monica Carpenter | Page 3

Body Shop and Service Admin

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.7

42 Reviews

Overview Reviews (42) Inventory (151)

Dealership Experience

2 yrs, 9 mos

Industry Experience

5 yrs, 3 mos

4.7

42 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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42 Reviews of Monica Carpenter

May 16, 2023

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Employee Rating

They did such a Fantastic job. Nice and professional. Great! I would recommend them to everyone. Nice and professional. Great! I would recommend them to everyone. More

by shaelbrachman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 17, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

April 25, 2023

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Employee Rating

Monica and Trevor are great! I have recommended your body shop to 2 friends since my positive experience. Thank you BTW - Jim (the car sales guy) is great too. I have recommended your body shop to 2 friends since my positive experience. Thank you BTW - Jim (the car sales guy) is great too. More

by karlhilli

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor is great

Helpful 0

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Apr 26, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet, Karl. We're thrilled to hear that you found your experience with Trevor and Monica to be a positive one. We appreciate your business and hope to see you again soon. John Woodland General Manager jwoodland@colonialchevrolet.com

April 25, 2023

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Employee Rating

Been taking my car and truck to Colonial for years now. They are awesome, I love my Bolt EUV and my Black Widow Truck. Service, sales, management are all awesome people to work with. They are awesome, I love my Bolt EUV and my Black Widow Truck. Service, sales, management are all awesome people to work with. More

by JARHEADSECURE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Woodland, Allen Boisvert, Jim McLoughlin , Stephen Carlson, Brendan Davis, Michael Giguere, Robert Reizner

Helpful 0

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Apr 26, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to leave us this great five-star review. Thank you for choosing Colonial Chevrolet. We truly appreciate your business and look forward to having you as one of our valued customers for years to come. John Woodland General Manager jwoodland@colonialchevrolet.com

April 19, 2023

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Employee Rating

Visit was pleasant took a little longer than I would’ve liked, but the waiting room is comfortable liked, but the waiting room is comfortable More

by MICHAELMOREAU62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert , Stephen Carlson, Brendan Davis, Robert Reizner

Helpful 0

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Apr 19, 2023 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

April 04, 2023

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Employee Rating

The collision center was very helpful, respectful and professional. Was able to obtain OEM replacement parts. Assisted with obtaining rental vehicle. Workmanship was quality work. Detailed vehicle prior professional. Was able to obtain OEM replacement parts. Assisted with obtaining rental vehicle. Workmanship was quality work. Detailed vehicle prior to delivery. More

by jamie.durand

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Davis

Helpful 0

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Apr 05, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us, Jamie. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

March 17, 2023

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Since the day I bought my Suburban in 2016 service has always been there to help. Excellent service. always been there to help. Excellent service. More

by Ski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert , Stephen Carlson, Brendan Davis, Robert Reizner

Helpful 0

Report | Print

Mar 19, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

March 09, 2023

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Employee Rating

Amazing experience. Everyone I worked with was kind and attentive. Vincent is the best salesman i have done business with and went above and beyond... Everyone I worked with was kind and attentive. Vincent is the best salesman i have done business with and went above and beyond... More

by icelandexplorer

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Luke Ealey, Michael Stewart, Shawn Andrews, Matthew Kronk, Vin Bouchard , Michael Giguere

Helpful 0

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Mar 09, 2023 -

Colonial Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Vincent and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! John Woodland General Manager jwoodland@colonialchevrolet.com

January 02, 2023

Dealership Rating

Employee Rating

Joe Pellegrini went out of his way keeping me informed of my Camaro's progress when it was back for warranty work. The sale did not end with him. He stayed and touch and coordinated everything from the s my Camaro's progress when it was back for warranty work. The sale did not end with him. He stayed and touch and coordinated everything from the service to the body shop. Brendan and Monica in service were great as well. When I picked up the car, it was detailed and looked fabulous. They really care about their customers here. More

by Maxima2020

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Pellegrini, Michael Stewart, Hank Maxner , Brendan Davis, Michael Giguere

Helpful 0

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Jan 02, 2023 -

Colonial Chevrolet responded

Thanks for leaving us a review! We appreciate your business and will be sure to pass along your feedback to Joe, Brendan, and Monica! We look forward to helping you with any questions or future vehicle needs. John Woodland General Manager jwoodland@colonialchevrolet.com

December 31, 2022

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Employee Rating

Not fixed after multiple blinker bulbs. Asked for diagnostic and they just replaced bulb after saying my warranty expired day prior. Asked for diagnostic and they just replaced bulb after saying my warranty expired day prior. More

by michaelgschneider

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Allen Boisvert , Stephen Carlson, Brendan Davis, Robert Reizner

Helpful 0

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October 26, 2022

Dealership Rating

Employee Rating

Excellent staff high quality professional work, thank you so much this car has more value than, well use your imagination so much this car has more value than, well use your imagination More

by STEVELITE

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Trevor Davis

Helpful 0

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Oct 27, 2022 -

Colonial Chevrolet responded

Steve, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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