Nick Rose

Easy to schedule, treated me well, handled several recalls in one trip. Tech sent a nice video on what he did with my vehicle. recalls in one trip. Tech sent a nice video on what he did with my vehicle. More

by ATLMTYLER Verified Customer Verified Customer

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Poor follow through from Service Advisor. Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the person who answered the phone but would rate 5 stars. She consistently helped. More

by SL_BROWN Verified Customer Verified Customer

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Updated: The service manager, Nick Rose, did contact me the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me kno the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me know that the services were complete & my vehicle was ready for pickup. Upon arrival, he came out his office., greeted me, apologized again for the inconvenience and thanked me for my patience. Despite the slow start, excellent customer service was given & I won't hesitate to bring my vehicle back to this location. ******************************************* My 1st visit for service, and dealing w Monica & Brandon was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a problem which required it to be cranked from a cold start. Brandon informed me this would be done, first thing in the morning & he would contact me to give me an update. I get home from work @ 5a & figure he would call @ least by 9a. 10:30a, I wake up to no missed calls. So I attempted to call him @ 10:30a & then again @ 11:30a. Unable to reach him, I spoke w the operator who said that he was informed & would call me back. 12:30 Noon & I still haven't heard from him, so now I am calling, attempting to reach the Service Mgr - Nick Rose or General Mgr - Jason Dowdy. I wasn't able to reach either one. At this point, I'm not only highly aggravated, but concerned as to what the heck is going on @ this dealership. I'm about to just go up there & see what is going on, since I'm unable to talk to anyone. Then @ 1:30p, my service consultant, Brandon Cannon finally calls me back. He said he wanted to be transparent & told me that they didn't look @ my vehicle until 11:30a, but that doesn't make me feel any better, because now, I'm going to be in a rental for another day, at the minimum. Had they started the process @ the beginning of the day, like he said they were, I could have possibly been picking my truck up this afternoon. And he never gave any valid reason why they started so late OR why he never contacted me until 1:30p in the afternoon. I realize exceptions can happen, but when you don't reach out to your customer to inform him of what is going on, that really sends a strong signal that you don't give a xxxx. He was apologetic & assured me they would get on it, but that remains to be seen. If great service & customer service is given, going forward, I will make that known. If not, I will make that known as well. More

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT Verified Customer Verified Customer

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Wow, what horrible service from their service department. I took my 2024 GMC Canyon with 19,000 miles,9 times, for my left brake will squeak when I brake in reverse. After all that they told me they can't fi I took my 2024 GMC Canyon with 19,000 miles,9 times, for my left brake will squeak when I brake in reverse. After all that they told me they can't fix it and I have to deal with the noise! Unbelievable. More

by smastropole Verified Customer Verified Customer

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Wonderful. . The manager..Nick assisted and the issues were fixed immediately. I am very pleased with the service here. . The manager..Nick assisted and the issues were fixed immediately. I am very pleased with the service here. More

by bj hasan Verified Customer Verified Customer

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Jim Ellis Buick Gmc Mall of Georgia is the best Gmc go ship in Atlanta. Prompt service pay attention to detail.. ship in Atlanta. Prompt service pay attention to detail.. More

by RANDYWADE Verified Customer Verified Customer

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Jim Ellis small George GMC dealership is the best GM dealer in the Southeast. I will not buy my car from any other dealership. Their sales and service are amazing! dealer in the Southeast. I will not buy my car from any other dealership. Their sales and service are amazing! More

by RANDYWADE Verified Customer Verified Customer

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That was a good experience with you guys. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. More

by KIWONGE.KATAKO Verified Customer Verified Customer

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I always have great service at this location and they have a very knowledgeable staff. have a very knowledgeable staff. More

by WBROWN16 Verified Customer Verified Customer

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