Nick Rose

Everyone was kind and courteous. I will be using for oil changes in the future I will be using for oil changes in the future More

by VICKIEFOWLERCOOPER Verified Customer Verified Customer

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Great job on my truck! ! Running great for a 12 year old, Took care of it as if your own!! Thanks ! Running great for a 12 year old, Took care of it as if your own!! Thanks More

by E.NESBIT Verified Customer Verified Customer

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Amazing purchase experience! Richard was ready to go when I arrived at the dealership. He explained the features of my new GMC Sierra 2500HD Denali! Easy process in the finance d Richard was ready to go when I arrived at the dealership. He explained the features of my new GMC Sierra 2500HD Denali! Easy process in the finance department and love my new truck! Thank you Jim Ellis Team for allowing me to experience the best! More

by jimmyh1 Verified Customer Verified Customer

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The dealership staff are very friendly, the service is professional and fast, and they made an effort to keep me informed the whole time. professional and fast, and they made an effort to keep me informed the whole time. More

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Had an appointment with Ed Barnes for service on my daughter’s car. As always, top notch communication and service! daughter’s car. As always, top notch communication and service! More

by michael.langley Verified Customer Verified Customer

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Service was great! Ed was very informative and on point with his updates. Got everything done. Thank you!!! Ed was very informative and on point with his updates. Got everything done. Thank you!!! More

by VKLOGISTICINC Verified Customer Verified Customer

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I have had my 2014 corvette serviced here for nine years. Service has always been done quickly and thoroughly. Nick Rose is a fantastic service manager. Service has always been done quickly and thoroughly. Nick Rose is a fantastic service manager. More

by WGHANSTEDT Verified Customer Verified Customer

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Easy to schedule, treated me well, handled several recalls in one trip. Tech sent a nice video on what he did with my vehicle. recalls in one trip. Tech sent a nice video on what he did with my vehicle. More

by ATLMTYLER Verified Customer Verified Customer

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Poor follow through from Service Advisor. Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the person who answered the phone but would rate 5 stars. She consistently helped. More

by SL_BROWN Verified Customer Verified Customer

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Updated: The service manager, Nick Rose, did contact me the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me kno the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me know that the services were complete & my vehicle was ready for pickup. Upon arrival, he came out his office., greeted me, apologized again for the inconvenience and thanked me for my patience. Despite the slow start, excellent customer service was given & I won't hesitate to bring my vehicle back to this location. ******************************************* My 1st visit for service, and dealing w Monica & Brandon was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a problem which required it to be cranked from a cold start. Brandon informed me this would be done, first thing in the morning & he would contact me to give me an update. I get home from work @ 5a & figure he would call @ least by 9a. 10:30a, I wake up to no missed calls. So I attempted to call him @ 10:30a & then again @ 11:30a. Unable to reach him, I spoke w the operator who said that he was informed & would call me back. 12:30 Noon & I still haven't heard from him, so now I am calling, attempting to reach the Service Mgr - Nick Rose or General Mgr - Jason Dowdy. I wasn't able to reach either one. At this point, I'm not only highly aggravated, but concerned as to what the heck is going on @ this dealership. I'm about to just go up there & see what is going on, since I'm unable to talk to anyone. Then @ 1:30p, my service consultant, Brandon Cannon finally calls me back. He said he wanted to be transparent & told me that they didn't look @ my vehicle until 11:30a, but that doesn't make me feel any better, because now, I'm going to be in a rental for another day, at the minimum. Had they started the process @ the beginning of the day, like he said they were, I could have possibly been picking my truck up this afternoon. And he never gave any valid reason why they started so late OR why he never contacted me until 1:30p in the afternoon. I realize exceptions can happen, but when you don't reach out to your customer to inform him of what is going on, that really sends a strong signal that you don't give a xxxx. He was apologetic & assured me they would get on it, but that remains to be seen. If great service & customer service is given, going forward, I will make that known. If not, I will make that known as well. More

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