Nick Rose | Page 5

Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! More

by Shawnmccall Verified Customer Verified Customer

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Horrible service, I always have a problem coming here. I bought my truck here and will not be coming back. I bought my truck here and will not be coming back. More

by DANNY18DSC Verified Customer Verified Customer

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Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. More

by DENNIS TREMONTI Verified Customer Verified Customer

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Jim Ellis is one of the best service and they take care of their customers very well Jason this general manager is a really nice person and you make sure that he take care of his customers I appreciate the of their customers very well Jason this general manager is a really nice person and you make sure that he take care of his customers I appreciate them very much More

by willie.hodge Verified Customer Verified Customer

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Great customer service, neat and clean facilities, customer oriented. Will go back with all my needs. customer oriented. Will go back with all my needs. More

by magnagy Verified Customer Verified Customer

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James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on poin fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service. More

by Courtney S Verified Customer Verified Customer

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Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem me out at a very reasonable time with no problem More

by ANGELW33 Verified Customer Verified Customer

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James always makes the experience excellent at Jim Ellis GMC mall of Georgia he informed me about the time and work to be performed. It’s really nice to have an adviser that is professional and dedicated GMC mall of Georgia he informed me about the time and work to be performed. It’s really nice to have an adviser that is professional and dedicated to providing excellent customer service. More

by BRIANPS Verified Customer Verified Customer

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Always a pleasant experience. Professional and courteous. They keep you informed and and additional work that needs to be done. Professional and courteous. They keep you informed and and additional work that needs to be done. More

by parker30518 Verified Customer Verified Customer

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Terrible customer service. Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought it in to be fixed, the service rep gave her a hard time and tried to blame another place where they didn’t touch the steering column. Also, instead of fixing the problem that they caused, your service department supposedly did some inspection that my wife did not ask for and gave her an estimate of repairs totaling over $10,000 in an effort to gouge my wife. One of the outrageous costs was replacing the windshield wipers at well over $100 when nothing was wrong with them and we had recently replaced them. There were several other so-called repair items priced at several thousand dollars apiece on the estimate sheet that are not needed. The total cost of the recommended repairs exceeded the value of the vehicle. We’ve purchased three vehicles from your dealership in the past and likely will not be buying anymore vehicles from your dealership due to the terrible experience my wife just had. You guys should be ashamed. More

by RMCCAIN Verified Customer Verified Customer

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