Pat Esposito | Page 4

I have been a customer since 2016 i think and i bought 4 cars from Hartford Toyota Superstore. They have good maintenance service and customer service. cars from Hartford Toyota Superstore. They have good maintenance service and customer service. More

by grzegorczyka70 Verified Customer Verified Customer

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Excellent buying experience at this dealership. Salesman, Michael Daniels, did a great job. He was knowledgeable, courteous and thorough. Love my new Rav4. Highly recommend this dealer. Salesman, Michael Daniels, did a great job. He was knowledgeable, courteous and thorough. Love my new Rav4. Highly recommend this dealer. More

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The entire staff at Toyota Hartford were absolutely incredible to work with. From my initial interaction with Richard McAllister who helped me select the perfect vehicle for me and my family balancing incredible to work with. From my initial interaction with Richard McAllister who helped me select the perfect vehicle for me and my family balancing my financial and personal preferences to the gentleman that assessed my previous vehicle, to Ben who delivered my new vehicle in pristine condition and patiently explained how to use all the features of the vehicle to finally Andy who handled the financing part of the transaction with clarity and professionalism. I highly recommend Hartford Toyota to anyone looking to buy or lease a vehicle! More

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Everyone is very considerate, professional and knowledgeable about their products. The dealership is first class and I would recommend Hartford Toyota to anyone. knowledgeable about their products. The dealership is first class and I would recommend Hartford Toyota to anyone. More

by kbruno02 Verified Customer Verified Customer

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We had a great salesman, Omar, who was very professional, friendly and knowledgeable. Also, great assistance was provided by Cameron who coordinated the purchase and was always available, and by the new pro friendly and knowledgeable. Also, great assistance was provided by Cameron who coordinated the purchase and was always available, and by the new product specialist Kaleb, who was very helpful showing us all the features of our new Highlander. More

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Where to start, from the moment I entered the store I was greeted and treated with a respect and courteous service. In fact, the Sales Manager actually worked with me, as it was a busy day. His level of at greeted and treated with a respect and courteous service. In fact, the Sales Manager actually worked with me, as it was a busy day. His level of attention and follow up allowed my wife and I to review, drive and conclude a hassle-free purchase in about 90 minutes. There was no screwing around like at other dealerships in the past, which could have taken hours. More

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I could not have been happier with the service , it all went very smoothly . Only hiccup was with my insurance card date and they even fixed that for me went very smoothly . Only hiccup was with my insurance card date and they even fixed that for me More

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This was my first time buying a vehicle from a dealership. They made the process quick and easy. Omar, Dave, and Pat were very helpful in showing me the car I was interested in, and fully explaine dealership. They made the process quick and easy. Omar, Dave, and Pat were very helpful in showing me the car I was interested in, and fully explained all the paperwork before I signed. I highly recommend this dealership More

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We had a smooth, friendly and easy experience. We were able to find the exact vehicle we wanted. The process was quick which is plus! Thank you!! able to find the exact vehicle we wanted. The process was quick which is plus! Thank you!! More

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EDIT: March 10, 2021After writing this review, Jen EDIT: March 10, 2021 After writing this review, Jen Taylor from Toyota got in touch with me immediately to fix these issues. She had me bring my car EDIT: March 10, 2021 After writing this review, Jen Taylor from Toyota got in touch with me immediately to fix these issues. She had me bring my car in and they detailed it, fixed my door, and did a few extra things for me as well. They gave me a 2021 loaner car so I could still go about my day. What a turn around this was from my past service. I also met with Pat Esposito and he was great and very communicative with me. He kept me updated on my car and apologized for not knowing what was going on with me in the weeks prior. Thank you both for promptly fixing these issues. The one thing I will say is that I wish it was handled before I had to leave an upsetting review to get someone at Toyota's attention. I had been reaching out for weeks with no answer until I wrote this review. But, other than that, I love my car now and am appreciative they were able to help me out! March 8, 2021 Two weeks ago I bought a 2018 Toyota camry. At first, everything was fine because I was in the buying process. Then, after I had signed all the paperwork, it was like I never existed. The communication I received was horrible. They told me I could pick up my car at Wednesday the latest. I waited around till Wednesday, and then the afternoon came and no one had contacted me. I called my salesperson, Eddie, who wouldn't answer or take my emails. I called the dealership directly, and they put me on hold for about 10 minutes, then asked again who I was calling. They got me on the phone with my finance manager and he informed me Eddie was out sick and that I would have to wait longer for my car. Thursday comes around and no phone call or contact. I call again since they told me I would get my car Thursday. No go. Eddie told me hopefully Friday. So finally, Friday AFTERNOON Eddie calls and says I can pick up my car. By then, I had already missed 3 days of work due to their lack of communication. Friday I go to pick up my car and the car is not detailed and to top it off, they LOCK my keys in my car with no spare. I waited for about a half hour until they had to pry open my drivers side door. When I was driving my car the next day, I noticed a draft from my door and it sounded like my door was open. I went outside to inspect the door and the seal, and it is all damaged from them prying the side of my car open. I have been calling, emailing them all this week to get it looked at and no one will answer me. Then I find out Eddie has been fired / quit. Still, no one will get back to me about my door. I have video of them damaging my new car and will be posting it everywhere I can until someone contacts me about this horrible experience I've had. I will NEVER go back to this dealer and would not recommend it to anyone. More

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