Patricia Daniels

Klaben Ford Lincoln of Warren responded

Mr. Desarro, Thank you for taking the time to complete a review of our company. We apologize for your dissatisfaction with how the repair was completed and for the excessive wait time. We offer complimentary pick up and delivery so you can avoid the Dealership visit altogether in the future. In addition, many of today's vehicle issues can be completed by our Mobile Service Team which comes to you and completes the applicable service on your premises. Either way, our goal is to make your vehicle service as convenient as possible with the least amount of interruption to your normal routine. The repair we performed on your vehicle was done at the direction of the manufacturer and in accordance with strict warranty guidelines. Again, we apologize the repair wasn't completed the way you requested but are confident it will correct your concerns without future issue. As a locally owned, family run entity, we sincerely appreciate your business and do not take it for granted. We value your feedback and hope to continue the relationship in a positive manner moving forward.