Paula Williams | Page 6

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric and Bobby are keeping your Accord and Pilot running smoothly.

Honda of the Avenues responded

Thank you for your loyalty since 2009! We’re thrilled to hear your vehicles have been well cared for and that you trust us with all your service needs.

Honda of the Avenues responded

Thank you for the kind words! We’re glad to hear you can count on us for both routine maintenance and more complex repairs. We appreciate your trust in Honda of the Avenues!

Honda of the Avenues responded

Thank you for the wonderful feedback! We’re glad Paula provided knowledgeable, professional service and quickly resolved your concern. We appreciate you choosing Honda of the Avenues!

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent visit left you feeling disappointed — that’s never the experience we want for our customers. I did want to provide a bit of clarification regarding the recommendations you mentioned. Your air mix motor was failing, which affects how the air temperature is blended inside the cabin. In addition, your A/C system was blowing cool but not cold. In situations like that, we recommend an evacuation and recharge only if the customer is not satisfied with the temperature. This service helps us confirm whether the system is low on refrigerant — even being down by a quarter-charge can cause the air to blow warmer than it should — and it also allows us to properly check for any leaks. This is a standard diagnostic step when A/C performance is borderline, and it’s meant to make sure we identify the true cause rather than guessing or replacing parts unnecessarily. We never want you to feel like services are being pushed on you, and we value the trust you place in us. If you’d like to go over your repair visit together or review the findings in more detail, I’d be happy to speak with you personally and make sure all of your concerns are addressed. Thank you again for your feedback — it helps us improve Crista Poynor Service Director

Honda of the Avenues responded

Thanks for the kind words! We’re glad you felt welcome and enjoyed the amenities during your visit.

Honda of the Avenues responded

Thanks for the review! We’re glad Paula provided thorough, attentive service and that everything is working well.

Honda of the Avenues responded

Thanks for the kind words! We’re glad Ami and the team continue to provide excellent service, and we appreciate your feedback on pricing.

Honda of the Avenues responded

Thanks for the feedback! We’re glad your visit went smoothly and sorry you didn’t get the complimentary wash. We appreciate your understanding and hope to see you again soon!

Honda of the Avenues responded

Thank you for your kind words! We’re so glad our team made you feel welcome and appreciated. We’ll be sure to share your feedback with our service manager!