QERIM RACAJ | Page 9

My experience the last 2 times has been pretty bad. I already wrote a review of the last experience so I won't detail that, but this visit was horrible by the time I left. I waited 4.5 hours for my tru I already wrote a review of the last experience so I won't detail that, but this visit was horrible by the time I left. I waited 4.5 hours for my truck. That is perfectly fine. But typically when my vehicle is finished, someone pulls the truck up and hands me my key and I give them paperwork to prove that the truck belongs to me. This time my key was handed to me and I had to go find my truck. When I found it, it was parked facing in a direction that would be violating a one way direction. I checked my mirrors and saw that I could back up and turn around only to find that my truck was parked against 4 cement pillars blocking a fire hydrant. There was no way of me knowing that it was there unless I had walked completely around my vehicle. Now I have a bent bumper. And of course that's my fault, right? Also, I had 150 machined parts in my back seat that I was delivering once my truck was finished. They were thrown all over the floor in the back seat. And no, it wasn't from hitting the cement pillars. The back of the truck would have had to be jacked up over 45 degrees for these to end up on the floor like that, which I highly doubt happened. So I have no Idea how that could have happened unless someone took my truck out for a massive break check. Some may say that hitting the pillar was my fault, but anyone would have done the same thing if they were in this situation. There was no way of knowing the pillars were there unless you were the one that parked the vehicle or if you worked there. Anyway, the only reason I gave this a 2 star rating is because Qerim Racaj was helpful while I was there. More

by METALBUFFERS Verified Customer Verified Customer

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Everyone was very pleasant and professional. .always great service when I have my vehicle serviced here.. .always great service when I have my vehicle serviced here.. More

by DPEPSIASAP Verified Customer Verified Customer

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Maita staff were very helpful and did a good job of helping me with my problem. helping me with my problem. More

by DR.GORDON Verified Customer Verified Customer

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Since I take my car to MAITA Toyota I experience nice customer service and experienced worker customer service and experienced worker More

by KHALIDSK2011 Verified Customer Verified Customer

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Customer representative should have been more tentative to letting me know when my car would be completed after 2-3hrs I was not notify that it would take longer. Instead of taking on more than one can han to letting me know when my car would be completed after 2-3hrs I was not notify that it would take longer. Instead of taking on more than one can handle the focus could be more on completing those already came in earlier schedule. More

by Vavg Verified Customer Verified Customer

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Good service No need appointment The people very good Súper recomendable Fast services Clean place good Súper recomendable Fast services Clean place More

by GARCIA7277 Verified Customer Verified Customer

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I was pleasantly surprised when the part department told me that the security system I ordered will be in the next day. That was fast. It enabled me to had that installed before I have to deliver the ca me that the security system I ordered will be in the next day. That was fast. It enabled me to had that installed before I have to deliver the car to my son.. Great Job! Although, I wish the installation charge is a little less ... I was provided with a loaner because it would take about three hours to complete the installation. That's so nice, so I could finish my shopping. More

by DONGP.03 Verified Customer Verified Customer

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Great Customer Service, professional, accommodating. Called on a Friday afternoon and got a next day appointment. Although being a busy Saturday, Maita staff still were able to service my car in less th Called on a Friday afternoon and got a next day appointment. Although being a busy Saturday, Maita staff still were able to service my car in less than the stated estimated time frame. Good Job! More

by JONLORAJUNK Verified Customer Verified Customer

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Maintenance done in time said and Prius seems to be running well. Staff answered all my questions and concerns. running well. Staff answered all my questions and concerns. More

by JUDY25 Verified Customer Verified Customer

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Very quick and friendly service and staff provide great customer service. Haven’t had any issues since being a customer. customer service. Haven’t had any issues since being a customer. More

by DLHUYNH05 Verified Customer Verified Customer

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