Richard Klaben | Page 53

They aim to satisfy customer Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of th Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of the few salesperson that i felt comfortable communicating with without being pressured to buy right away. He patiently answering question and even fairly recommended me to check out a great deal from another dealer that I brought up to him as this car's price was a bit high for my budget at the time. And when I didn't think this car would work out, He notified me and asked if I was still interested before they posted the new lowered price online. I have been very picky in what I want in a car and to have several things updated and cleaned, and Louis has bent backward to meet my need. He even replaced the USB port so that the car can have carplay, and he registered my email to the Lincolnway account so the app is ready to use. He drove the car to my mechanic that is an hour away because I would feel better if my mechanic looked it over. Above all, he is super easy to get in touch with! He responds almost immediately through countless emails and texts in these last few weeks. Although I didn't work much directly with James Stickler, I am sure he works hard as well in the background. Thank you also to service guys that cleaned the car, touched up the paints and replace the center storage piece and install accessory in my 'new' car The president also took time to email and ask how are things going While this dealer may not be where you can get the lowest priced vehicle of its kind out there, the convenience of ease of communication, friendliness, without being pushy or aggressive is totally worth it. Please give all of them a raise :- ) Again thank you again everyone for working with me and lead me to this purchase. Please check out their store. It's always nice to support your local business. Have a wonderful and blessed day! More

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Double the pleasure! Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Ford Lincoln in Kent treated us to a day of fun. We explored many options for lease vs buy, specials that they were running, inventory available and which options best fit our situation. The president, Rich Klaben, knew we were coming and listened to our needs. Our salesman, Chris Volt was prepared, knowledgeable and very efficient with providing us the details on the cars we were looking at. Jennifer Bowen in Finance researched options for us for an interior/exterior protection package at our request and found that the auto detail shop across the street would put one together for us for our White MKC with cappuccino interior. I wanted a light colored interior but I like it to always look good so that was just the solution we needed to address our issues of stains caused by car seats, dark blue jeans, and toddlers. Chris asked the service department to look at an exterior paint issue on one of the cars and within minutes they addressed the issue and offered a solution. Jennifer is very fast on the paperwork side as well. While she typed up the paperwork, Chris and the service department were working behind the scenes getting our cars ready for us to drive home. The car we drove to the dealership was traded in, but we didn't know we were going to do that .... so it was full of stuff that had to be cleared out. Rich and Chris both helped move the car seats, and all the stuff in the trunk. They provided nice carrying bags to put the misc. stuff into. It was a pleasure to work with everyone. Thank You! More

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Love my new escape ! Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our n Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our new Black on Black Ford Escape ! More

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Another Excellant Experience with Klaben We first started doing business with Klaben Ford in back in 1995. Over the years we have purchased many vehicles for both business and personal use. We first started doing business with Klaben Ford in back in 1995. Over the years we have purchased many vehicles for both business and personal use. Klaben has also serviced our commercial fleet now for years with excellent, fair and professional care. Doug Carter, our Sales person has continued the excellent caring and honest relationship we enjoyed while working with Kenny King (retired) over the years. Our recent purchase was handled by Doug in a professional friendly and thorough manner. You can't help but notice the same people working with Klaben over the years. As a business owner myself I appreciate everyone's caring efforts and consistency of being there. People like to work for good companies and go out of their way to do things right! I continually recommend Klaben to my friends and business aquaintances. More

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Best dealership around All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. More

by MICHAELDENISON.MD Verified Customer Verified Customer

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Thanks 😊 We bought a lot of car over the years . Matt Moyer's and Rich klaben make buying a car nice and easy !!! Thanks again Scott and Loretta ?????? We bought a lot of car over the years . Matt Moyer's and Rich klaben make buying a car nice and easy !!! Thanks again Scott and Loretta ?????? More

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Roscoe assisted my family in obtaining a new vehicle post an accident that totaled a car I had only owned for several months. He covered everything down to assisted my family in obtaining a new vehicle post an accident that totaled a car I had only owned for several months. He covered everything down to handling insurance companies and figuring out how to make my new payment and car very comparable to my last car which he also assisted me in buying. I highly recommend Roscoe and his assistance when buying a new car along with the rest of the Klaben team. More

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Great experience As always, the Klaben famoly took care of our family. Seemless process. Honest employees. No hassle. There is a reason Klaben doesn’t have gimmicky ad As always, the Klaben famoly took care of our family. Seemless process. Honest employees. No hassle. There is a reason Klaben doesn’t have gimmicky ads, they let their reputation speak for itself! High quality all around. More

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Just Great On 2/22/2019 my wife and I purchased/leased our 23rd vehicle from the Klaben family. This is the third Ford F150 Lariat that I leased from Klaben For On 2/22/2019 my wife and I purchased/leased our 23rd vehicle from the Klaben family. This is the third Ford F150 Lariat that I leased from Klaben Ford in Kent Ohio. This is always such fun. Understand, we live 150 miles from the dealer. It has to be good. . Richard Klaben took time out of his schedule to talk to us about families and retirement. Dave Mott, the sales representative, took care of the transfer and sale of two vehicles. As was the case the last time, he spent ample time to make sure we knew about the ins and outs of the truck. He even programmed my cell phone. What else could you ask for. In summation "JUST GREAT" More

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Wonderful dealership This is the second time I’ve bought a car from this dealership & everyone is awesome, Matt Moyer is the guy to see. Both times they have easily negoti This is the second time I’ve bought a car from this dealership & everyone is awesome, Matt Moyer is the guy to see. Both times they have easily negotiated to the the payment I was seeking & bought out 4 months of lease payments!! The financing aspect was a little slow but it’s like that at any dealership. The only qualm I have is that I bought a used vehicle & they left my gas tank on empty, traditionally dealerships gas them up for you but I don’t know if it works differently when purchasing used vehicles (I’d imagine not though) More

by rdunn3544 Verified Customer Verified Customer

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