Robert Shoup
Robert Shoup at W&L Subaru

Robert Shoup | Page 19

Finance Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
719 Reviews
4.9

719 Reviews

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719 Reviews of Robert Shoup

November 24, 2022

Dealership Rating
Employee Rating

Our shopping experience was stellar at W&L Subaru. Becky was informative, conversational, and patient. We had to get a new vehicle fairly suddenly, and we appreciated her understanding as we sorted th More

by AlyChem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline

Nov 25, 2022

W&L Subaru responded

Thank you so much for taking the time to review our dealership! We're very pleased you had such a great experience! If you need anything else, just let us know!

November 23, 2022

Dealership Rating
Employee Rating

No pressure what so ever in buying a vehicle. .. courteous, friendly, by far the best experience in buying a vehicle. More

by angelhome58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2022

W&L Subaru responded

We're so grateful for your business! Thanks for the review, and have a great day!

November 23, 2022

Dealership Rating
Employee Rating

Austin, the salesman was excellent. He was knowledgeable and helpful. He really helped us make our decision. Robert was matter of fact but he did make a political comment that was inapp More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin

Nov 25, 2022

W&L Subaru responded

Thank you so much for the feedback. Employees should definitely not be discussing politics with customers. We will definitely review what happened to make sure it does not happen again. Thanks again for the feedback, and have a great day.

November 19, 2022

Dealership Rating
Employee Rating

Over all wasnt too bad of an experience but being my first car purchase I really thought they would have been nicer and accommodated to my need a little better. Majority of my experience was everything More

by asheatler.16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Angela McCormick

Nov 19, 2022

W&L Subaru responded

Thank you for the feedback. We're very sorry your experience was not exemplary. Customer satisfaction is our number one priority, and to that end we will definitely review what happened with your purchase and make whatever changes are necessary to continue to serve our customers as best we can. Thank you again for the feedback, and have a great day.

November 10, 2022

Dealership Rating
Employee Rating

My wife and I have purchased 3 Subarus from W & L. In 2016 a Crosstrek Premium, this year a 2021 Forester Sport , and then decided to trade up to a 2022 Forester Wilderness. Every time we received More

by houseknechtgregory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline

Nov 11, 2022

W&L Subaru responded

We greatly appreciate your repeat business! Thank you so much for the review!

November 09, 2022

Dealership Rating
Employee Rating

Everyone was very helpful, professional, and very friendly. All in all it was a very good experience and I love my Impreza. I highly recommend W & L Subaru to anyone looking to buy a car. More

by paforiska
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Rorke , Anthony Barrenechea (spelling?)

Nov 11, 2022

W&L Subaru responded

Thank you for sharing your feedback!

Nov 11, 2022

paforiska responded

Everyone was very helpful, professional, knowledgeable and friendly. There was no pressure. All in all it was a good experience and I love my Impreza. I highly recommend W and L Subaru to anyone looking to buy a car.

Nov 11, 2022

paforiska responded

Recommendation shown above.

November 07, 2022

Dealership Rating
Employee Rating

Our experience was a great one. . everyone was really friendly & very helpful..I tell everyone about W & L! More

by aametrano
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bennar

Nov 08, 2022

W&L Subaru responded

Thanks!

November 06, 2022

Dealership Rating
Employee Rating

Daughter and son in law along with my son have purchased Subarus from W&L and they are very satisfied so I thought I’d give them a try More

by rwz1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Perles

Nov 08, 2022

W&L Subaru responded

We thank you and your family for all of your business!

October 29, 2022

Dealership Rating
Employee Rating

I was very pleased with the deal, they have excellent support and services. Finance department was very helpful. More

by trpsurv
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Rorke

Oct 31, 2022

W&L Subaru responded

Thank you so much for the feedback!

October 26, 2022

Dealership Rating
Employee Rating

Very friendly and supportive during the car buying process. Was attentive to what we needed and was able to find us a car we loved at a rate we could afford More

by jarody0728
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angela McCormick

Oct 31, 2022

W&L Subaru responded

Thank you! We are pleased you had such a great experience!

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