Russell Kent

I’ve been a loyal customer of DCH Paramus Honda for years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir Karagoz was our sales rep – a real gentleman who always helped us honestly and respectfully. But everything changed after he retired. In 2022, I came back to buy another car for my daughter – a 2023 Civic Sport. That’s when I got my first taste of betrayal. They pushed the “market shortage” excuse and charged me $5,000 over MSRP. I didn’t want to ruin the moment for my daughter, so I stayed silent. But I never forgot. Then came the real fraud. I had purchased the Lifetime Oil Change Program, but when my daughter recently went in for an oil change, they charged her $74.95 She didn’t know better and paid it. When I saw the invoice at home, I was shocked. We called them, and of course, they played the “Oops, our mistake” game and issued a credit. But it didn’t stop there. I went in later for rim repair and transmission fluid change. Guess what? On the invoice, I saw the $74.95 credit – but right below it, they added a $75 “miscellaneous” charge to cancel it out! How stupid do you think your customers are?! This is manipulation and fraud, plain and simple. You’re hoping people don’t check the details. I did. And from now on, I’m done with DCH Paramus Honda. I will never recommend this dealership to anyone, and I advise everyone to double-check every line on their invoices. Do not trust them blindly. DCH Honda has gone from trustworthy to shady. More

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Another Amazing Experience – My 3rd Car from DCH Paramus Honda! I just purchased my third car from DCH Paramus Honda, and once again, they made me feel like family. I originally went in for an oil change Honda! I just purchased my third car from DCH Paramus Honda, and once again, they made me feel like family. I originally went in for an oil change on my 2024 Honda HR-V Sport AWD in Milano Red — a car I lovingly kept in pristine, like-new condition, with only 3,000 miles after 17 months. It was always hand-washed and detailed by me, accessorized inside and out, and parked safely in my driveway. To my delight, Chong Lee provided a great quote that included added accessories and a fair trade-in difference. The transition was seamless, thanks to the wonderful Kay Mercado, who handled everything with warmth and professionalism. Kay is smart, efficient, and ensured I left the same day with my new 2025 HR-V Sport AWD — same bold Milano Red, same features, and the same exterior accessories ordered. A special thanks to the gentleman in the service waiting area named Darren Lenino who kindly asked if anyone needed anything. I inquired about my car, and he immediately connected me with a sales consultant. Without his help, none of this would’ve been possible — his thoughtful assistance set everything in motion. This is the perfect car for me, and I couldn’t be happier with the service, honesty, and overall experience. I’ll be sharing photos of my new ride soon! Thank you again, DCH Paramus Honda — you truly have a loyal customer for life! More

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Excellent experience. Always expert service and they keep you up to date with all the details on your purchase. Always expert service and they keep you up to date with all the details on your purchase. More

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Very caring employees and they made me feel like I was a very important person. I will always go back to Paramus Honda very important person. I will always go back to Paramus Honda More

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Great service …Great patience… made sure I was happy with what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. More

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Another fantastic experience at DCH Honda of Paramus. Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people the Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people there on top of everything. And. koodo's to Tracy who stepped in at the end and took care of my paperwork overall great experience. More

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Beware of these up-sellers! My 75+ year old mom took her 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking her key fob for a malfunction, DCH told her she needed new door locks at the cost of $1000+! She unfortunately said yes without consulting with me first. How dare you, DCH Paramus Honda, take advantage of a senior citizen living Social Security check to Social Security check! More

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The showroom is well organized very appealing to the eyes of the customers like me! The staff are friendly & accommodating to the customers. Like Mr. Alexander Bernabe, he has the willingness to help & knowl of the customers like me! The staff are friendly & accommodating to the customers. Like Mr. Alexander Bernabe, he has the willingness to help & knowledgeable about his work. The company is lucky to have an employee like him! More

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Purchasing a new 2019 Honda CRV. I went to DCH to test drive the Honda CRV. After driving the car I was impress with the turbo engine. Even though the negotiating took a long time g I went to DCH to test drive the Honda CRV. After driving the car I was impress with the turbo engine. Even though the negotiating took a long time going back and forth. At the end DCH gave me a fair price for my tray in of the 2013 Subaru Outback. Ramon was the biggest reason I purchased the car. Ramon was helpful and patience. I would recommend my colleague to purchase Honda from him. More

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Great experience buying a new car! I had an absolutely fantastic experience recently purchasing a 2018 Honda accord touring model. I worked with Maria the salesperson who patiently expl I had an absolutely fantastic experience recently purchasing a 2018 Honda accord touring model. I worked with Maria the salesperson who patiently explained the whole process to me and gave me plenty of options. I then got a full tutorial on the car and how to use all the bells and whistles. I would highly recommend DCH Honda of Paramus for anyone looking to purchase, lease or service a vehicle. Five stars! More

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