Sadie Hisey
Sadie Hisey at Maple Hill Auto Group
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Sadie Hisey | Page 5

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
100 Reviews
4.8

100 Reviews

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100 Reviews of Sadie Hisey

June 15, 2023

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Employee Rating

I’ve been to multiple Subaru dealerships for service. This is the only one I’d come back to…even if it isn’t the closest one to my house More

by LAH14ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2023

Maple Hill Auto Group responded

Thank you! It is good to know that you trust our service team and love coming back to us. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 12, 2023

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Everyone asks the right questions ,everyone answers my questions and the purpose of my visit is great. More

by javskii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 10, 2023

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Every employee I spoke with was professional and very friendly. They kept me informed and finished the oil change in a timely manner. I was expecting a tire rotation but was told it wasn’t necessary beca More

by Tigergal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 09, 2023

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Employee Rating

Always pleasant and friendly. When service was complete, they tracked me down out on the lot. I was on a phone call as I checked out (which was rude on my part), but they complete More

by jbluginbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALYSSA MILLERS

Jun 13, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 08, 2023

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Employee Rating

Highly disappointed that I was quoted 1 price for a repair, but when I brought it in for the work, the price came out to $130 higher than my quote. When I asked about it, $20 was knocked off and that More

by REGGIE.MAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rebecca Shelton

Jun 14, 2023

Maple Hill Auto Group responded

I am truly sorry about the price discrepancy between what you were told and what was charged. The $20 was taken off immediately because our service advisor did make a mistake in the labor price and charged $20 over what was quoted. As you were told by our advisor when you were being cashed out, if you can send us a copy of that original quote, we would be more than happy to refund you the difference. If there is anything I can do for you, please give me a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 07, 2023

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Employee Rating

We purchased our 2016 Outback from Maple Hill in 2018 and we have it serviced there. We have never had a problem all of the people we have dealt with have been very understanding of our needs and explained t More

by GLENB1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 30, 2023

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Employee Rating

The only complaint I have is I had to go ask for my car at the end of the service appointment as no one notified me that it was complete. I waited an hour and a half. More

by jsrunin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2023

Maple Hill Auto Group responded

I am sorry that you were not notified of your car being done. I am happy to hear that you were satisfied with everything else. If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 23, 2023

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Employee Rating

Sadie walked me through the process and double checked what I needed to have done. She came back later and explained a filter issue that had come up in the inspection. At the end she went over what they h More

by MCHURCH3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 22, 2023

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Employee Rating

I am absolutely satisfied. The dealer offers excellent services. It can be trusted. I will recommend it. More

by Zwang25701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 09, 2023

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Employee Rating

Everyone we came into contact with at MH auto group were all outstanding people to work with. I will highly recommend you guys to my family and friends. More

by GREGGSTEVENS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2023

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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