Scott Sitton | Page 2

Best sales and service I have ever received from a car dealership will defiantly be back dealership will defiantly be back More

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We have purchased cars and SUVs from Bill Rogge and Long McArthur for over 20 years. We have come to value the relationship even more with the passage of time. Trust is a difficult thing to give but this McArthur for over 20 years. We have come to value the relationship even more with the passage of time. Trust is a difficult thing to give but this dealership has earned it, from Tim Ohlde in the Service Department to Bill Rogge in Sales to North McArthur as owner. More

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I purchased a new F250 king ranch. The tires were immediately bouncy. Took it back to them and they said the tires wouldn't balance. I made another 100 mile round trip to have new tire The tires were immediately bouncy. Took it back to them and they said the tires wouldn't balance. I made another 100 mile round trip to have new tires put on. They only did 2, when they said they wood be doing 4. Said the 2 were out of round from the factory. Still having trouble to this day. Shaking and cupping. They won't do anything. I've bought several new vehicles from them, but no more. $75000 truck and they can't get the tires right??? More

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We just purchased a 2022 Ford F-150 from Long McArthur and our experience could not have been better. The staff was first rate and helped us through the purchase from start to finish and we love our new and our experience could not have been better. The staff was first rate and helped us through the purchase from start to finish and we love our new truck. Thank you Long McArthur! More

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Made buying a truck from out of state easy best experience ever with long MacArthur experience ever with long MacArthur More

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UPDATE: After writing the review below I was immediately contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at Long McArthur. Unfortunately, after several weeks of unsuccessfully attempting to repair the truck I asked to terminate the sale. Much to my surprise Long McArthur not only agreed to buy back the truck, they shipped another one in from Colorado as a replacement. I've had the replacement vehicle now for a couple of weeks and am very pleased with it. Kudos to Kevin Sander and Jeff Hamilton for working with me to get this issue resolved. I would by again from Long McArthur Original Review: August 11th 2022 I purchased a 2021 Ford F-150 Platinum with 10,500 miles on the odometer for OVER original sticker ($70K PLUS). Less than a week later the vehicle broke down. I called your Service Center, spoke with Scott, and was told I had to go to the end of the line and it would be at least two weeks or longer before they could even look at my truck you just sold me. I contacted my sales person, Jeff Hamilton, who along with his manager was able to arrange for my vehicle to be worked on and was provided a loaner. Kudos to Jeff as he has been very helpful and responsive. I returned the vehicle on August 17th and was informed on August 22nd it was all fixed and had been turned over to the detail folks for application of the protection package I purchased. GREAT!! I get a call on August 23rd vehicle is ready and I drive the one hour trip from Park City to pick up my truck. I had to ask for paper work on what was done as none was provided at pickup. I drove the truck home and didn’t even make it to my driveway before all the issues I brought it in for had returned. I called Scott at the Service Center once again and described what had happened and he assured me it was safe to drive. I then made a new appointment to bring it back for repairs that should have been completed the first go round. A short time after talking with Scott I took the vehicle to QuickTrip for gas and upon leaving the truck went into limp mode. I was barely able to make it the two miles home. I contacted Scott once again on August 24th to inform him I now had an undrivable vehicle. While Scott was sympathetic, the only solution he would provide was a loaner and instructions on how to call Ford Roadside to have my truck towed to one of the two local Wichita Ford dealerships. So now my new truck is setting at Rusty Eck Ford waiting until at least September 13th to be looked at according to them and I have a base model XLT to drive which was basically what I traded in. I find it unfathomable that this is an acceptable way to treat a brand new customer. Other Issues: Truck was advertised as having BlueCruise . . . it did not. I asked it be updated per Ford memo of 01/27/2022 for 2021 F-150 models with the Ford Co-Pilot360™ Active 2.0 Prep Package. Tech installed one Power-Up update to version 2.8.2 but did not test if BlueCruise was functioning which it is not. I repeatedly told Scott and Jeff there were numerous codes on the vehicle and visible in FordPass Connect. Tech only found a single PCM code and either didn't bother to scan the other modules or just ignored the codes. I do NOT recommend Long McArthur Ford . . . . More

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I have purchased several vehicles from Long McArthur they are always great to work with! There is a professionalism and pride within the company that you can’t find anywhere else! are always great to work with! There is a professionalism and pride within the company that you can’t find anywhere else! More

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Patient and friendly sales team who answered all our questions with knowledgeable answers and information. questions with knowledgeable answers and information. More

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The sales team are always pretty personal and care about the customer. Been that way since 1994 for me. the customer. Been that way since 1994 for me. More

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Exceptional service from both Darin Lee (SALES) and Scott Sitton (SERVICE). Both do a fabulous job. I highly recommend these two at Long McArthur in Salina. Sitton (SERVICE). Both do a fabulous job. I highly recommend these two at Long McArthur in Salina. More

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