Everybody's very helpful and friendly and knowledgeable made my transaction easy, very successful business hours, good location close to my home, great selection of vehicles
"Worked Hard to Provide a Great Experience"
I ordered a new 2018 Outback. There were some challenges because the car that arrived from the factory had a defect. Garavel quickly got me another car. They were very apologetic and worked hard to make up for the inconvenience. The salesmen were attentive and earned my trust and appreciation. They worked to find solutions rather than just giving excuses. Despite the problems, this was one of the best car buying experiences I have had. Highly recommend the dealership!!!
Other Employees Tagged:
"Customer service is key to success. "
Would recommend this dealer to anyone looking for great customer service. The process was easy. Definitely made moves quickly and efficiently. Everyone did their part, but i have to give it to Miles Shapiro for his exceptional care.
"Amazing and very understanding"
Truly a great experience at Garavel Subaru! I had the best experience with Gary, he didn't push me and answer all my question. He made buying a car less stressful and more about me getting the right car for a great deal. Thank you so much Garavel.
"Good customer service"
The people I worked with at Garavel were all very customer service oriented and personable. They made buying (leasing) a new car a lot of fun. I have used them in the past for service and their service staff is also friendly and helpful. I had the option of using the Subaru dealer in the town I live in but chose the Norwalk Garavel dealership instead for all of these reasons.
"Fantastic and attentive customer service."
I worked with Steven Galindo on the lease of my new Crosstrek. He was courteous, knowledgeable and easy to work with. He helped get my car seat in and out of the car so my daughter and I could test drive the vehicle. He worked with Teddy (also awesome) to get me the best and most affordable deal for my budget. Across the board, he made an experience that I was anxious about, extremely easy and pleasant. I highly recommend Garavel Subaru and specifically, Steven Galindo.
"Best Car Buying Experience!"
After my 2010 Impreza was totaled in a high speed rear end collision, I was thankful this car protected me from any injuries. I decided I needed another Subaru. Garavel Subaru had exactly what I wanted, a 2017 red Impreza sedan. I was warmly greeted by manager Elena who was eager to please. Then I met Conroy, who was very professional, personable and patient with my questions and concerns. He presented the car fax report, and was very pleasant when taking me on the test drive. I loved the precise handling and loved the exterior and interior. I was sold on this car but it did not have a CD player. Conroy had a brilliant brain storm Idea. He and his co-worker Teddie said it would be easy and fast to download up to 50 cds on a memory drive (size of my finger). I do not have the equipment for this so Conroy went above and beyond to say he would do this task for me. When I came back to buy the car, he explained the features, gave me some awesome presents from Subaru and presented the memory drive. After learning how to use the Starlink systerm and hearing the excellent 6 speaker system, I discovered how generous Conroy was to add extra music by the same artists in my collection. I was very pleased that Conroy was my salesman. I also want to thank Tom, Tony, and Logan for their professional service and for addressing the concerns I had. Sharon
"Garavel Subaru. I love my Subaru."
Special thanks to Dave Norvik making the extra effort in finding us the vehicle that we really wanted.
He also took the time to put all the paper works together, and explain, in details, all the functions of the vehicle. This created a long lasting impression. Overall, we had a great experience at Garavel Subaru, particularly, with Dave Norvik, Teddy Mochlas and Tom Nerreau, who made our visit to Garavel Subaru a memorable one.
Earl & Denise Latchman
"The best dealership"
Everyone does a wonderfull job good deals, the make everything you go through purchasing a new
Car so easy and carefree, I really love my new outback. What this is my fifth outback, and I really
LOVE IT, I KNOW I AM REALLY GOING TO HAVE FUN DRIVEING IT
THANK YOU ALL VERYMUCH
"Excellent Customer Service!"
Evelyn Santiago and the whole team at Garavel made the trade in process seamless. Evelyn worked with me over the phone and via email to accommodate my limited schedule. When I arrived at the dealership to pick up my new car everything was organized and ready to go. It was the best car experience I've had to date. I would highly recommend Garavel Subaru.