Thomas Wiley | Page 2

My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

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They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

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They made purchasing our new car very easy and painless. Thank you i hope our relationship continues to only get better Thank you i hope our relationship continues to only get better More

by sparky683 Verified Customer Verified Customer

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He was very friendly and patient. He was able to answer all of our questions. He was able to answer all of our questions. More

by jdbwatts97 Verified Customer Verified Customer

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The entire process was super easy and I was treated extremely well. Tom and Nic took great care of me and we’re not at all pushy or aggressive. In fact, they made me feel at home and very comfortable. extremely well. Tom and Nic took great care of me and we’re not at all pushy or aggressive. In fact, they made me feel at home and very comfortable. More

by brian.healea Verified Customer Verified Customer

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I am very satisfied with the purchase of my new car and with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an issue came up with the first car, they listened to my concerns and handled everything in a responsible and efficient way. I felt supported and confident throughout the entire process. I highly recommend this dealer to anyone looking to purchase any vehicle. Excellent service, great communication, and a very positive experience from start to finish. More

by Delfa Verified Customer Verified Customer

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Wonderful dealership with great employees. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. More

by mike.sedmak01 Verified Customer Verified Customer

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Everyone was very helpful and made the buying process easy. I would highly recommend the dealership to family and friends. easy. I would highly recommend the dealership to family and friends. More

by haroldvest1 Verified Customer Verified Customer

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Our salesman was awesome! They need to not come back with such a lowball offer. It just pisses off the customer. I almost walked out. Make buying a car enjoyable for the buyer They need to not come back with such a lowball offer. It just pisses off the customer. I almost walked out. Make buying a car enjoyable for the buyer not just Toyota. People would buy more cars if it wasn’t such a hassle! But I am very pleased with everything. More

by jbishop856 Verified Customer Verified Customer

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Fadi was great to deal with and Toyota direct had plenty of vehicles on site to choose from of vehicles on site to choose from More

by smccoy189 Verified Customer Verified Customer

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