Todd Cherry | Page 5

I had an outstanding experience. Jens was my sales representative. He was polite, efficient, honest , informative. The dealership is beautiful and everyone there was welcoming , help Jens was my sales representative. He was polite, efficient, honest , informative. The dealership is beautiful and everyone there was welcoming , helpful and friendly. My best auto buying experience to date. Great vehicle, too! More

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3rd car I have purchased for Nick and Autohaus in the last 3 years. Nick is the best, really takes care of me. The whole staff at Autohaus is great to work with even Joe!!! last 3 years. Nick is the best, really takes care of me. The whole staff at Autohaus is great to work with even Joe!!! More

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Autohaus is the best dealership I've dealt with. This is my third car I've purchased from them. Todd Cherry and Nick Markovic are incredibly helpful and easy to work with on the sales side. I also This is my third car I've purchased from them. Todd Cherry and Nick Markovic are incredibly helpful and easy to work with on the sales side. I also utilize them for my service. Todd Feuerhaken and Chris Clem make it so easy. I highly recommend Autohaus! More

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Easy to work with and great overall experience. Would recommend them to others and would purchase another vehicle from them. Would recommend them to others and would purchase another vehicle from them. More

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Brandon Pittman- bad salesman, no knowledge of his job, made buying a car more difficult than it needed to be. Why have sales people when you still make the customer do all the work? Requested to speak wit made buying a car more difficult than it needed to be. Why have sales people when you still make the customer do all the work? Requested to speak with his supervisor Todd Cherry but was denied as “he had a meeting”, saw him on the floor ten minutes after being denied to speak with him. Requested vehicle be delivered to home address but was told by Mr. Pittman pick up only. Vehicle is worth six digits, you would think the customer service would at least be half decent. More

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Autohaus BMW provides excellent customer service to clients from start to finish. We have purchased four vehicles and everyone from client advisors, management, finance, to service has provided an elev clients from start to finish. We have purchased four vehicles and everyone from client advisors, management, finance, to service has provided an elevated experience and top-notch service. More

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Our buying experiences, we have had 2 now within 1 year, with Bob Dedert and Todd Cherry have both been outstanding. with Bob Dedert and Todd Cherry have both been outstanding. More

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They were fast and honest with deal. Everything was ready to go when car picked up. Would buy again from them! Everything was ready to go when car picked up. Would buy again from them! More

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My experience at auto haus was immaculate. . As always. Good folks out there. Thank you. . As always. Good folks out there. Thank you. More

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My service experience was terrible. I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine bel I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine belt were worn out and "streaking." The service advisor didn't believe me when I told him they were new and said he'd "have to put eyes on them," effectively telling me I didn't know what I was talking about. Later, a member of management told me "the service tech recommended they be replaced based on how long it had been since my last visit." The parts/service manager, after my conversation with management, told me "the tech was working on two vehicles at the same time and just got confused." So, initially I was insulted, then I got one story, and then later got another story. I made my appointment two weeks in advance, and then dropped the car off early the afternoon of the day before my scheduled appointment with the promise from the service advisor it would be done by COB on the date of my appointment. "The belt takes less than two hours, " I was told, so I couldn't get a loaner, which is why my wile and I decided to drop it off since we both have obligations during the day. But, my car wasn't done by COB on the date of my appointment, and my wife and I had to jump through 1000 hoops to make our schedules work out. I've recommended Autohaus to many of my friends and family over the last 11 years, but my experience yesterday, especially the insult and the different stories from management, have comepletly soured my opinion of Autohaus. I will never use this dealership again, nor will I recommend it to anyone. More

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