Tom Alcorn | Page 14

Can't say enough good things about the dealership and the employees they went above and beyond to keep me updated on how the work was coming on my vehicle employees they went above and beyond to keep me updated on how the work was coming on my vehicle More

by killerkiba308 Verified Customer Verified Customer

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I had an unknown smell that I could not identify and long story short is that I had a water leak coming from my windshield. My service advisor Mona and service manager Tom have kept me informed every step of story short is that I had a water leak coming from my windshield. My service advisor Mona and service manager Tom have kept me informed every step of the way. I was never left wondering what was going on with my car. Super satisfied with their service and my 2021 Lincoln Nautilus. Way to go Mona, Tom and the Klaben Team! More

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I have purchased numerous cars there and have been very pleased with their service. Kim does a great job. pleased with their service. Kim does a great job. More

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Added a service warranty on my car & the process was easy, quick & all associates were friendly & explained everything thoroughly! easy, quick & all associates were friendly & explained everything thoroughly! More

by Sandy Verified Customer Verified Customer

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Mona and Tom really helped us out with our ranger service and kept in contact with us during the 3 months are vehicle was there. Thanks for all the help. and kept in contact with us during the 3 months are vehicle was there. Thanks for all the help. More

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From Rich Klaben to Scott Burghardt, to Christine Klaben, Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family t Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family to me and that’s why I’ll always return to Klaben. I have to say Scott Burghardt is a real professional even though I tried throwing him off his game at times, (Jokingly of course) he remained vigilant, courteous and professional. Thanks to David Klaben for recommending him to me. I highly recommend Klaben for their atmosphere of respect for their customers and themselves. Can’t leave out the Service department Tom Alcorn and Sean are top notch Managers who I enjoy thoroughly in our conversations. They really go above and beyond to make my service appointments go smoothly. From Mario, to Kim, Mona, Mike and all the rest of their team - Congratulations ! Always remember, like I did with Nestle “Be consistent and fair with whoever you come into contact with” That mindset is what taught me that people -everything, whether it’s business, manufacturing or customer service - A company is only as good as the people who work there. Treat them with respect and it will come back to you two fold. Thanks for all your efforts as I truly appreciate you all. John and Becky Trigilio More

by jjtjr57 Verified Customer Verified Customer

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Excellent customer service! ! Always works with customer schedule & provide rides, so you are not stranded 💗 ! Always works with customer schedule & provide rides, so you are not stranded 💗 More

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Best place to buy tires in the Kent area. Service Dept works hard to make getting vehicle taken care of easy! Service Dept works hard to make getting vehicle taken care of easy! More

by Sandy Verified Customer Verified Customer

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Best place in the area to by tires…wonderful service & easy to work with all service personal. easy to work with all service personal. More

by Sandy Verified Customer Verified Customer

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There is one reason I can give Klaben an excellent review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorr review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorry I didnt find out who the Tech was this time, but I was very happy with their workmanship. Mona is professional, conscientious, knowledgeable, and trustworthy. I know that she has my best interests at heart, and always goes the extra mile. She is the reason I return to Klaben for automotive service. More

by acdavis Verified Customer Verified Customer

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