Tom Trout | Page 11

Shaq is awesome! I recently purchased my second vehicle from Shaq Daniel, and once again my service was exceptional! He patiently showed me the all vehicles I wanted I recently purchased my second vehicle from Shaq Daniel, and once again my service was exceptional! He patiently showed me the all vehicles I wanted to try and when I made my choice he explained all of the features to me. It is a pleasure doing business with Shaq Daniel. More

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Exceptional Dealership Since 1997 I have purchased 13 Toyota vehicles from this dealership. What keeps me coming back is Tom Trout and his service department that provides Since 1997 I have purchased 13 Toyota vehicles from this dealership. What keeps me coming back is Tom Trout and his service department that provides exceptional service for my vehicles after the sale. Recently, when I purchased my 2019 Toyota Tundra, I was pleasantly surprised that there is at this dealership exceptional people from top to bottom. I can recommend this dealership without reservation. You will not be disappointed purchasing a vehicle at this dealership. More

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Regular servicing of my 2004 Toyota Tacoma Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle sinc Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle since I purchased from this dealership and love my Toyota Tacoma. More

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Everyone I worked with went above and beyond. After seeing the effort that this dealership puts forth, I will be brining my business back in the future for my wife's next car. From the start, my After seeing the effort that this dealership puts forth, I will be brining my business back in the future for my wife's next car. From the start, my sales associate, Taylor Alton, was extremely cordial and professional (If you have the chance to request anyone, know that Taylor won't think twice about putting in the extra effort to take care of you). In addition, I have a tendency to be very particular about the agreements I enter into and everyone that I talked to was extremely patient and accommodating, ensuring that I left in a vehicle that I was more than happy with. I truly don't have any negative comments to make about this dealership and it's employees. Everyone is above board and is focused on making sure that the customer leaves happy. More

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Good Experience for Service at Toyota of Cleveland Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor desig Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor design by Toyota of this transmission part, I was treated very well from beginning to end with the service department. My initial call to Tom Trout to discuss the issue was professional, friendly and courteous. The appointment he made for me to come in and have the issue evaluated went well and Anthony Durbin took his time in explaining the problem and how it would be handled under the Warranty Extension Program by Toyota. He ordered the replacement parts and set up another appointment to make the repair. Anthony explained that it should take about a half day or possibly just a little longer. The day of the repair they immediately took the car to the service area. During the time of the repair I was "checked on" by different members of the team to see if I needed anything, (drinks, snacks, etc.). Anthony came back with an update and just slightly over four hours the job was finished and I was on my way. Great people to deal with for service and repairs. More

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Very enjoyable The customer service was very helpful in choosing the car we bought Everyone was very through!! Enjoying the ride!!will return when needing another ve The customer service was very helpful in choosing the car we bought Everyone was very through!! Enjoying the ride!!will return when needing another vehicle! More

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In and out quickly! Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly ex Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly explained to me. More

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Purchase 2019 Sequioa, after sales service Excellent sales and after sales support from Alfred Odister as well as the service team with Tom Trout and Andrew Peek Service Advisor. Will be back f Excellent sales and after sales support from Alfred Odister as well as the service team with Tom Trout and Andrew Peek Service Advisor. Will be back for the next purchase More

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Best Customer Service Ever Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazi Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazing. Made me felt very welcomed and I could see me buying a new truck there one day. More

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They were very patient and caring They helped me find the vehicle I had in mind and got me the best deal they could give me. They were alot of help , I've been looking for a car for a They helped me find the vehicle I had in mind and got me the best deal they could give me. They were alot of help , I've been looking for a car for a while and I'm glad I got it here. More

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