Wael Yunes | Page 3

It was a pleasure working with Hamad. He was knowledgeable, kind, humorous, and helpful. Highly recommended! He was knowledgeable, kind, humorous, and helpful. Highly recommended! More

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Ray Crespo, accommodated ALL my preferences, and did not try to hard sell me. Ray, is very knowledgeable with the vehicle specs, and was able to effortlessly answer all my questions and/or concerns. I recom try to hard sell me. Ray, is very knowledgeable with the vehicle specs, and was able to effortlessly answer all my questions and/or concerns. I recommend his experience/expertise. More

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Thank you for a very smooth process! Your dealers Marc Garcia and Carlos (Finance) are very professional and approachable. Thank you! Your dealers Marc Garcia and Carlos (Finance) are very professional and approachable. Thank you! More

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I would like to thank Wael, Mike Lee, Omari, Shadi, And Jada on my brand new 2024 Honda CR-V Sport L Hybrid! Wael and Mike made sure I got the color and price that I Wanted. Omari was very informative abou Jada on my brand new 2024 Honda CR-V Sport L Hybrid! Wael and Mike made sure I got the color and price that I Wanted. Omari was very informative about the vehicle. Shadi was quick and easy in finance. And last but not least Jada was extremely helpful with everything! Thanks DCH Paramus Honda ! More

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These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same d of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through. More

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The service provided by the team at DCH Paramus Honda lead by Mr. Yunes is way beyond expectations. Friendly staff, prompt responses, and overall professionalism, highly recommended for a seamless and sa lead by Mr. Yunes is way beyond expectations. Friendly staff, prompt responses, and overall professionalism, highly recommended for a seamless and satisfying car-buying experience. More

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The process was very easy with Kimberly who guided us and explained everything during the process. I’m very satisfied with my experience and how quick and stress free this process was explained everything during the process. I’m very satisfied with my experience and how quick and stress free this process was More

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I purchased the 2023 Odyssey and the sales person who helped me (Dennis) was very easy to work with. They were accommodating and worked to make my experience one to remember. I left the dealership feelin helped me (Dennis) was very easy to work with. They were accommodating and worked to make my experience one to remember. I left the dealership feeling confident. More

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I’ve been holding off on buying a new car because I did not want to deal with sellers trying finagle me into buying a car and unnecessary services. Wyel and Gustavo listened to what I wanted and got me exa not want to deal with sellers trying finagle me into buying a car and unnecessary services. Wyel and Gustavo listened to what I wanted and got me exactly that with no extraness. It was my first new car purchase and a fantastic experience. I would recommend and return to them in the future. More

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Great dealership to work with, everyone was a lot of help. Great experience, super happy help. Great experience, super happy More

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