Wayne Smith
Wayne Smith at Klaben Ford Lincoln

Wayne Smith | Page 3

Parts Representative

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
33 Reviews
5.0

33 Reviews

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33 Reviews of Wayne Smith

February 09, 2023

Dealership Rating
Employee Rating

Great person to work with in getting our car in for service also following up on updates! More

by jsimone2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French, Kim Wolfram, Jennifer Bowen , Terry Baughman

February 09, 2023

Dealership Rating
Employee Rating

The service writers was very knowledgeable and helpful. It did not take long for the service to be done. More

by Art N8RKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Richard Klaben

February 04, 2023

Dealership Rating
Employee Rating

I have been a customer for over 25 years. Between my wife n I bought over 12 vehicles. More

by charharley
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French , Terry Baughman

January 27, 2023

Dealership Rating
Employee Rating

Great service dept not complicated easy to navigate friendly timely and they washed my car Thanks.. I didn’t catch the names of the employees More

by Radparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Perkins, Curt Conrad , Ian Bond, Vincent Pavelko

November 23, 2022

Dealership Rating
Employee Rating

Stew, was great to work with him on my trade in and the purchase of new truck. He's willing to make and do what ever it takes to have a stress free experience and he would follow up after the sale. Jenni More

by metrohc09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Stewart Wincek

May 20, 2022

Dealership Rating
Employee Rating

GOT THE JOB DONE GOT THE JOB DONE GOT THE JOB DONE GOT THE JOB DONE More

by RONK0607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Fritz

May 23, 2022

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 27, 2022

Dealership Rating
Employee Rating

Kim squeezed us into the service schedule on my final day of vacation for some recall work on our 2015 Ford Explorer XLT. She, very professionally, kept us in the loop during the whole process. Additionally, More

by lee.ann.rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 28, 2022

Dealership Rating
Employee Rating

Customer care is top notch at Klaben. Mona Crooks and the rest of the team that took care of my vehicle did a wonderful job. Thanks Klaben Ford. More

by ShawnC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Mike Crooks

Mar 02, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 01, 2022

Dealership Rating
Employee Rating

Everyone is friendly and helpful with all the problems we have with any vehicle or psrts More

by rstein728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 31, 2021

Dealership Rating
Employee Rating

Server Department was good. They did all repairs that I taken in for service and the recall. The service writer was super awesome.. More

by Art N8RKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Richard Klaben

Jan 14, 2022

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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